Stay Connected. Stay Protected!

How to Activate Network Plan

• Register Your Device — Download the Waggle App and register your Pet Monitor.
• Purchase a Plan — Select your preferred plan directly from the Waggle Pet App.
• Stay Connected Anywhere — Get real-time health notifications, access past data, and monitor your pet on the go.

Manage your Plans easily

Your plan, your control — all within the Waggle Pet App.

• Plan Management – View and manage your active plan anytime. Access your renewal date, payment method, and auto-renewal status at a glance.

For support, reach us at support@mywaggle.com — our Customer Delight team is always here to help.

Cancellations & Refund Policy

We keep things simple and transparent.

Cancellation Availability

• Monthly plans: Cancel within 24 hours of activation for a full refund.
• Non-Monthly plans: You may request cancellation within the first 30 days of activation/renewal or during the last 30 days before your next renewal date.

Outside this window, your plan remains active until the next billing cycle.

Refund Policy

• Monthly Plans: If you cancel within 24 hours of activation, you are eligible for a refund.
• Non-Monthly plans:
  • ○ First-Time or Re-Activating Customers: If you cancel within 7 days of activation, you are eligible for a pro-rata refund.
  • ○ Renewals: If you cancel within 2 days of your renewal date, you are eligible for a prorated refund.
• How refunds are processed: Once approved, refunds will be processed within 3–5 business days.

Cancellations made outside the eligible refund periods will not receive a refund. The network plan will remain active until the end of the current billing period.

Bundle orders

• When you purchase a device & plan bundle, the plan activates 5 days after order.
• Bundle Network Plans cannot be cancelled from the app.

How to Activate Network Plan

• Register Your Device — Download the Waggle App and register your Pet Monitor.
• Purchase a Plan — Select your preferred plan directly from the Waggle Pet App.
• Stay Connected Anywhere — Get real-time health notifications, access past data, and monitor your pet on the go.

Manage your Plans easily

Your plan, your control — all within the Waggle Pet App.

• Plan Management – View and manage your active plan anytime. Access your renewal date, payment method, and auto-renewal status at a glance.
• Modify Your Plan — Upgrade or downgrade anytime. Charges adjust automatically on a pro-rata basis or are credited toward future renewals. Once switched, reverting to a previous plan isn't available.

For support, reach us at support@mywaggle.com — our Customer Delight team is always here to help.

Cancellations & Refund Policy

We keep things simple and transparent.

Cancellation Availability

• Monthly plans: Cancel within 24 hours of activation for a full refund.
• Non-Monthly plans: You may request cancellation within the first 30 days of activation/renewal or during the last 30 days before your next renewal date.

Outside this window, your plan remains active until the next billing cycle.

Refund Policy

• Monthly Plans: If you cancel within 24 hours of activation, you are eligible for a refund.
• Non-Monthly plans:
  • ○ First-Time or Re-Activating Customers: If you cancel within 7 days of activation, you are eligible for a pro-rata refund.
  • ○ Renewals: If you cancel within 2 days of your renewal date, you are eligible for a prorated refund.
• How refunds are processed: Once approved, refunds will be processed within 3–5 business days.

Cancellations made outside the eligible refund periods will not receive a refund. The network plan will remain active until the end of the current billing period.

Bundle orders

• When you purchase a device & plan bundle, the plan activates 5 days after order.
• Bundle Network Plans cannot be cancelled from the app.