How can we help you?

If you need to change or cancel your order, contact our Customer Delight team at 855-983-5566 within 1 hour of placing your order. Our team will assist you promptly.

We accept multiple payment methods, such as credit/debit cards, PayPal, and other secure online options. Check out the full list during checkout.

Once your order is shipped, you'll get an email with a tracking number and a link to follow your package.

Steps to download from AppStore Go to the AppStore/Google play.

1. Go to the AppStore/Google play based on your Phone.
2. Search for “WaggleCam”.
3. Click and download the App.

To setup your WaggleCam, you need a smartphone, your new WaggleCam, and a WiFi connection.Setting up is easy. Here's how:

• Download the WaggleCam app from the App Store or Google Play on your smartphone/tablet.
• Create your account using email or mobile number as guided on your screen.
• Click Add WaggleCam and Scan QR code to register your Cam.
• Plug in your WaggleCam near your Wi-Fi router and phone for a strong signal.
• Click Next, press the reset button once, and wait for a blinking green light and "Ready to pair" sound.
• Confirm Yes
• Allow connection to use a temporary Wi-Fi network. After successful connection, a list of available Wi-Fi networks will be displayed.
• Choose your WiFi network (compatible with both 2.4GHz and 5GHz).
• Enter your WiFi password and wait a few seconds.
• Once setup is complete, go to 'Monitor now' and follow onboarding steps for your pet's comfort.

If you’ve changed your WiFi network settings or moved WaggleCam to another location, you need to connect WaggleCam to a new WiFi network.

• Open the App
• Click the three on the right side of the screen
• Tap Configure
• Click Next, press the reset button once, and wait for a blinking green light and "Ready to pair" sound.
• Confirm Yes
• Change your WiFi network (compatible with both 2.4GHz and 5GHz).
• Enter your WiFi password and wait a few seconds.
• Once set up, go to 'Monitor now' and follow the onboarding steps for your pet's comfort.

You don't need batteries for WaggleCam! It uses a Type C cable and a regular wall plug. It's compatible with both 110v and 220v, so it works worldwide with a socket converter. Stay connected to your pets hassle-free!

It’s best to opt for treat that are dry, firm and no larger than 1cm.

The WaggleCam treat container can be easily cleaned with a damp cloth.