If you need to change or cancel your order, contact our Customer Delight team at 855-983-5566 within 1 hour of placing your order. Our team will assist you promptly.
2. What payment methods do you accept?
We accept multiple payment methods, such as credit/debit cards, PayPal, and other secure online options. Check out the full list during checkout.
3. How can I track my order's status?
Once your order is shipped, you'll get an email with a tracking number and a link to follow your package.
4. What is the estimated delivery time for my order?
Delivery time varies based on your location and chosen shipping method. Standard delivery typically takes 3 to 5 Biz days.
5. What is WaggleCam’s return policy?
Waggle products can be returned within 21 days from the shipment date for a full refund, excluding shipping and restocking fees. The customer is responsible for return shipping charges, and refunds must be approved by the Waggle Customer Delight team. For support, please email at support@mywaggle.com or call 855-983-5566 and get an RMA (Return Material Authorization) before shipping the unit back.
6. Where can I Place my WaggleCam?
- Consider your pet’s usual spots.
- Place it away from direct sunlight and moisture.
- Suggest mounting it 22 to 45 inches above the floor or as per your pet’s height.e
- Since WaggleCam’s antenna is on the right side, keep it about 5 feet away from the router, left or front side of it.s
- Use the included 3M double-sided tapes on the bottom to secure it if your pet is likely to knock it over.
To position your WaggleCam effectively:
Application/Setup
1. How to download the WaggleCam App?
Steps to download from AppStore Go to the AppStore/Google play.
- Go to the AppStore/Google play based on your Phone.
- Search for “WaggleCam”.
- Click and download the App.
2. How to set up WaggleCam?
To setup your WaggleCam, you need a smartphone, your new WaggleCam, and a WiFi connection.
Setting up is easy. Here's how:
- Download the WaggleCam app from the App Store or Google Play on your smartphone/tablet.
- Create your account using email or mobile number as guided on your screen.
- Click Add WaggleCam and Scan QR code to register your Cam.
- Plug in your WaggleCam near your Wi-Fi router and phone for a strong signal.
- Click Next, press the reset button once, and wait for a blinking green light and "Ready to pair" sound.
- Confirm Yes
- Allow connection to use a temporary Wi-Fi network. After successful connection, a list of available Wi-Fi networks will be displayed.
- Choose your WiFi network (compatible with both 2.4GHz and 5GHz).
- Enter your WiFi password and wait a few seconds.
- Once setup is complete, go to 'Monitor now' and follow onboarding steps for your pet's comfort.
3. I can't find my Wi-Fi network in the App. What to do?
If your Wi-Fi network isn't visible on the list, it could be because
Your Wi-Fi is hidden:
- Ensure it's not hidden by checking with another smartphone, tablet, or laptop/computer.
- If hidden, use "Add Network Manually" in the "Wi-Fi List" and enter the name and password.
The WiFi signal is too weak.
- Ensure your WaggleCam is within 5 feet of the router.
- Place your WaggleCam on the left or front side of your router for a stronger connection, avoiding physical barriers like concrete walls.
- Move the WaggleCam closer to your router and retry the setup.
4. How can I change the Wi-Fi network on the App?
If you’ve changed your WiFi network settings or moved WaggleCam to another location, you need to connect WaggleCam to a new WiFi network.
- Open the App
- Click the three on the right side of the screen
- Tap Configure
- Click Next, press the reset button once, and wait for a blinking green light and "Ready to pair" sound.
- Confirm Yes
- Change your WiFi network (compatible with both 2.4GHz and 5GHz).
- Enter your WiFi password and wait a few seconds.
- Once set up, go to 'Monitor now' and follow the onboarding steps for your pet's comfort.
5. How can I set the WaggleCam name?
To set the WaggleCam name:
- Open the App
- Click the three dots on the right.
- Tap settings.
- Click the pencil icon to name your device.
- Tap Save.
6. How to change WaggleCam video quality?
- Open the App
- Click the three dots on the right.
- Tap settings.
- Select Video quality
- Choose your preferred video streaming quality
Note: If the device is on a 2.4 GHz WiFi connection, video streaming will be in SD quality.
7. How can I take Pictures or Video Clips While Live Streaming?
CAMERA MODE
- Locate the camera icon in the lower-right corner of your screen.
- Tap the camera icon to take a picture.
VIDEO MODE
- Locate the video icon in the lower-right corner of your screen.
- Tap it to start recording a video.
- While recording, the icon will indicate this
- To stop recording, tap the icon again.
you capture a photo or video, it's saved automatically on your device. Ensure you have sufficient storage space and have granted the Wagglecam app access to your phone's storage. To find out more, visit "Provide App Permission on Your Devices."
8. What's the data usage difference between SD and FHD video streaming?
WaggleCam offers video quality settings from SD(standard definition) to Full HD (high definition). Full HD provides a clearer picture but uses more data.
- Watching for 5 minutes at 1080p uses about 42MB of data.
- Watching for 5 minutes at 640p SD uses approximately 27MB of data.
9. How can I talk to my pet on Wagglecam?
To talk to your pup, wait until the cross line around the microphone icon disappears.
During live streams, find the microphone icon in the lower right corner,
tap it, wait for the 'connecting to pet' pop-up, and start talking to your pet to stay connected anytime you like.
Note: When speaking through the WaggleCam app near your camera, you might experience feedback noise.
10. How can I control WaggleCam’s 360° Rotating?
- WaggleCam can rotate 360° to expand its field of view.
- It achieves this wide-angle view through a 240° physical rotation range.
- To control the rotation, during liveview, press the right or left arrow.
- Each press of the arrow button rotates the camera by 20 degrees.
11. Why is my Liveview Screen Flickering?
If there are many light sources near your WaggleCam, like fluorescent lamps, it might make the liveview screen flicker.
12. I have issues while listening to the Audio. What can I do?
If you are having issues with your speaker or mic, please try to replug your WaggleCam.
If the issue persists, please see the solutions below depending on the issue:
Choppy speaker sound
- Replug your WaggleCam.
- Close and reopen the WaggleCam app.
- If the issue continues, ensure your live stream video is smooth. Contact Support if there's lag.
- Move away from your WaggleCam Dog Camera.
- If you need to be close, mute your Smartphone.
- If the problem persists, close and reopen the WaggleCam app.
- If it continues, record a live stream video and contact Support right away.
- Ensure the app has all the necessary permissions on your device.
- Check if your phone is on silent mode, as it can mute the app's live view.
- Adjust your smartphone's volume.
- Close and reopen the WaggleCam app.
- If the problem continues, contact our Support Team right away.
13. How can I use WaggleCam if I change to another phone/device?
If you get a new phone, you can still use your current WaggleCam account. Just:
- Install the WaggleCam app on your new phone.
- Choose "Continue with email or mobile number”.
- Enter your email/phone and the OTP you receive to sign in.
14. How to grant App permissions on my device?
When you install the WaggleCam app, it will ask for access to certain features. If you declined access earlier, you can adjust this in your phone's settings.
These features include the microphone for talking to your pet, storage for saving pictures and videos, and location (on Android) for initial setup.
For iOS users
- Open Settings.
- Find and select WaggleCam to open permission settings.
- Adjust the settings to grant access to your smartphone's features.
- Open Settings.
- Go to Applications.
- Locate WaggleCam to access the app settings.
- Open Permissions.
- Adjust the settings to give access to your smartphone's features.
15. How to change my current email to a new email?
To change your email address, please contact Waggle's Customer Delight Team at 855-983-5566 or email them at support@mywaggle.com. The team will assist you promptly.
16. My WaggleCam failed to toss treats, What can I do?
When the treat storage is full, any treats you don't toss will be saved for the next toss. If you run out of treats because of low storage, it's considered that you have empty treats.
17. What to do if the treat gets stuck in the dispenser?
WaggleCam has a special reverse rotation feature to prevent treat jams. If a treat does get stuck, simply press the manual toss button on the device to free it.
How it works
1. Does WaggleCam Need Batteries?
You don't need batteries for WaggleCam! It uses a Type C cable and a regular wall plug. It's compatible with both 110v and 220v, so it works worldwide with a socket converter. Stay connected to your pets hassle-free!
2. What treats should I consider for the WaggleCam treat tosser?
It’s best to opt for treat that are dry, firm and no larger than 1cm.
3. How to load and toss treats in WaggleCam?
Ensure a great treat-tossing experience by following these guidelines:
- For 1cm treats: Use 200g for up to 180 tosses with double and triple treats.
- For 0.5cm treats: Use 400g for up to 150 tosses with multiple treats.
4. How to clean my WaggleCam Treat dispenser?
The WaggleCam treat container can be easily cleaned with a damp cloth.
5. What do the WaggleCam light indicators signify?
Light Green LED on Top:
- Blinking Green: Ready to Pair
- Static Green: Paired with WC
- Static Red: Device Wi-Fi Connection Failed
- Static Green: Device Powered On
-
Red LED on Top:
-
Dark Green LED on Bottom:
6. What is WaggleCam Calibration Mechanism?
WaggleCam Calibration Mechanism is an automatic system that ensures accurate monitoring and tracking for WaggleCam 360.
It calibrates automatically when you turn the power on or off.
Calibration begins about 40 seconds after plugging in and completes in approximately 15 seconds.
Tips to Prevent Damage to Your WaggleCam:
Do not manually rotate the base of WaggleCam using your hands.
