Yes, we offer discounts on bulk orders. Contact us for a custom quote.
2. How can I track my order?
Track your order using the tracking number emailed to you. You can also track it through your Waggle app account:
- Go to your profile.
- Click "Track Your Orders".
- Enter your order number.
3. Can I change or cancel my order after placing it?
You can cancel your order within 1 hour of placing it by filling out the cancellation request form from your order invoice.
4. What should I do if I receive a damaged product?
Contact customer support immediately for assistance with a return or exchange.
5. What is the delivery time for an order?
Orders typically arrive within 3 to 5 business days.
6. What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, and other secure online payment
7. Is there a warranty for the Waggle Pet Monitor?
Yes, the Waggle Pet Monitor comes with a one-year manufacturer's warranty.
8. What is the return policy for the Waggle Pet Monitor?
You can return the product for a refund within 21 days of purchase, as per our return/refund policy.
Installation / How it works
1. Is Waggle Pet Monitor durable enough to withstand falls?
Yes, it can withstand falls from up to 2 meters. However, physical damage and water damage are not covered by the warranty.
2. How to register the Waggle Pet Monitor using the app?
- Charge your Waggle Pet Monitor for 7-8 hours (the LED will turn from red to green).
- Press and hold the button below the display to turn it on.
- Download the Waggle app from the App Store or Google Play.
- Open the app and sign up with the email you used to place your order.
- Tap the "+" icon to add your device.
- Scan the QR code on your device.
- Enter the required details and click "Register".
- Claim your warranty and activate your chosen alert plan.
Note: It may take 24-48 hours to activate your Waggle Pet Monitor after purchasing a subscription.
3. How do I turn my Waggle Pet Monitor On/Off?
On: Press and hold the button below the display for 3-5 seconds.
Off: Press and hold the button for 5 seconds until "shut down" appears.
4. How can I check the status of my Waggle Pet Monitor?
View real-time and historical data (temperature, humidity, AQI, etc.) on the "Dashboard" in the Waggle app.
5. What kind of alerts will Waggle Pet Monitor send?
Temperature: High or low temperature.
Humidity: High or low humidity.
RV Power: Loss or restoration of power to your RV/home.
Low Battery: Device battery running low.
Geofence: RV enters or exits a designated area.
Network: Device loses network connection.
Air Quality & CO2: Unhealthy levels detected.
6. What do I do if the alerts stop working?
- Check your device's power and network connection.
- Make sure alerts are enabled in the app settings.
- Contact Waggle Support if the problem continues.
Temperature & Power Alerts
1. How do Temperature and Humidity alerts work?
Waggle Pet Monitor constantly monitors temperature and humidity. You'll get text and email alerts if they go above or below your set limits.
2. How does the Power Loss Alert work?
You'll get an instant alert if the power goes out in your RV/home (only works when the device is plugged in).
Note: Disable this alert when running the device on battery to avoid false alarms.
3. How does the Power Recovery Alert work?
You'll get an alert when power is restored to your RV/home.
4. How does the Geofencing Alert work?
You'll get an alert if your RV moves outside of a designated area. You can customize the geofence area in the Waggle app.
5. What is the RVSentry Alert, and how does it work?
The RVSentry Alert monitors the proximity of your RV and is triggered when it moves beyond the set threshold. By default, this is set to 250 meters. You can turn the RVSentry Alert On/Off directly from the pet monitor dashboard in the Waggle app.
In the App guide:
1. How do I set temperature limits for the Waggle Pet Monitor?
- Go to the Settings tab in the dashboard.
- Tap on Temperature Limits.
- Set the minimum and maximum values as per your preference.
2. Can I adjust the interval between alerts?
Yes, you can configure this in the Alert Settings by setting the desired alert frequency.
3. How do I enable or disable alerts?
Go to the Alerts section in Settings and toggle the switch for each alert you want to enable or disable.
4. Can I view the temperature and humidity history?
Yes, you can view the temperature and humidity history in the app. Below the temperature dial, you’ll find the Temperature/Humidity history option. The app displays up to 2 weeks of data.
5. Can I download the temperature and humidity report?
Yes, you can download the report directly from the app. The downloaded report will be sent to your registered email address.
Billing & Subscription
1. Can I use my cellular account for a subscription?
No, you cannot link your existing cellular account to a Waggle Pet App subscription. Waggle Pet Monitor comes with built-in Verizon 4G data, which cannot be changed.
2. Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time. However, the service will stop at the end of your billing cycle.
