FAQ's

Waggle Pet Monitor Lite and PRO are excellent protection for Pets and RVs. Both send real-time alerts, while Waggle Pet Monitor PRO is advanced with features like Geo-fence alerts, Built-in GPS, and LCD.

2. Can I use my cellular account for a subscription?

No. You cannot add/link your existing cellular account with a Waggle Pet App subscription. Waggle Pet Monitor comes with a built-in Verizon 4G data, which cannot be changed.

3. Is Waggle Pet Monitor rigid enough to sustain falls?

Waggle Pet Monitor is designed in a way that it can sustain falls from 2 meters. Note: Any physical damage or water spills on the device will not be covered under warranty.

4. Can I cancel my subscription at any time?

Yes, you can cancel your subscription at any time. But the service stop at the end of your billing cycle.

5. What is the refund policy for Waggle Pet Monitor?

Please email us at support@mywaggle.com or call 855-983-5566 and get RMA (Return Material Authorization) before shipping the unit back. For more details click here

6. How do I turn off the device when I’m not using it?

There is no manual button or switch to turn off the device. Just unplug it and leave it until the battery drains completely when your device is not in use.

1. How to register the Waggle Pet Monitor?

STEP 1: Charge your Waggle Pet Monitor for 7- 8 hours until the LED turns from Red to Green.
STEP 2: Download & Install ‘Waggle Pet App’ from the Play Store or App Store.
STEP 3: Register your Waggle Pet Monitor

Open the App
Click ‘Register Product’

STEP 4: Select ‘Activate’ and purchase the subscription to receive alerts.

Note: It will take 24 – 48 hours to activate your Waggle Pet Monitor once you purchase the subscription.(To claim your Monitor warranty, choose your marketplace from where you purchase the Monitor and give the respective Order ID)

2. How to register more than one Waggle Pet Monitor to the app?

STEP 1: Open the app.
STEP 2: Tap ‘More Icon’ at the bottom.
STEP 3: Under Billing/Subscription, select ‘Add Monitor’.
STEP 4: Scan the QR Code at the back of your Waggle Pet Monitor and enter the details.
STEP 5: Click ‘Register’.
STEP 6: Select ‘Activate' and purchase the subscription to receive alerts.

(To claim your Monitor warranty, choose your marketplace from where you purchase the Monitor and give the respective Order ID).

3. What are the alerts will Waggle Pet Monitor send?

Temperature Alert: On raise/drop of ambient temperature level.
Humidity Alert: On raise/drop of preset humidity level.
RV Power loss/recovery Alert: On RV/Home Power outage and power back.
Low Battery Alert: On Waggle Pet Monitor's Preset Low battery level.
Geofence Alert: On RV’s In/Out of the virtual zone.
Network Alert: On Waggle Pet Monitor's out of Network coverage.

4. How does Temperature and Humidity alert work?

Waggle Pet Monitor will continuously monitor temperature and humidity 24/7 and send you alerts via text and email when the ambient temperature or humidity goes above or below the set threshold.

5. How does Power Loss Alert work?

When Waggle Pet Monitor is unplugged, it starts to work on Battery mode. This will trigger a Power Loss Alert via text and email, based on your Subscription plan.

6. How does Power Recovery Alert work?

When your Waggle Pet Monitor returns to run on the Power mode, the Power Recovery Alert will be sent via text and email based on your Subscription plan.
Note: To receive Power Recovery Alerts, the Waggle Pet Monitor must be plugged into the charger and always powered ON.

7. How does Low Battery Alert work?

When your Waggle Pet Monitor runs lower than the preset battery level, the Low Battery Alert will be sent via text and email, based on your subscription plan.

8. How does Geofence Alert work?

Geofence is a virtual zone enabled around your parked RV/Car for a certain radius. For example, if you’ve parked your RV/Car on a camping ground, keep the Waggle Pet Monitor PRO device in the vehicle and set the geofence radius for 5 miles around it. When your RV moves out of the Geofence, you’ll receive an OUT alert once. When your RV enters back to your geofence zone, you’ll receive an IN alert once.
Note: If you want to pin another geofence zone in another location, you have to re-center the current geofence.

9. How does Network Alert work?

Conditions like Low/No Verizon coverage or a drained battery will trigger a Network Alert. Waggle Pet Monitor will send Network Alerts via text and email based on your Subscription plan (Waggler Plan).

10 What is Temperature Alert Frequency?

Waggle Pet Monitor alerts you once the temperature exceeds the set limit. Once a Temperature Alert is triggered, you get reminders every 60 minutes by default until the temperature goes back to the set range. Also, the user can customize the alert interval from 30 minutes. Reminders will be sent based on the alert frequency. And the change in the frequency will be updated on your next report interval.

11. What is Power Loss Alert Frequency?

Waggle Pet Monitor sends you instant alerts when there is an RV Power loss. Once the Power Loss Alert is triggered, you will get reminders every 60 minutes by default until the Waggle Pet Monitor returns to run on the power mode. Also, the user can customize the alert interval from 30 minutes. Reminders will be sent based on the alert frequency. And the change in the frequency will be updated on your next report interval..

12. Why am I not getting a Verizon signal on my Waggle Pet Monitor while the network is strong on my phone?

Waggle Pet Monitors uses 4G-CatM1, a special version of Verizon 4G meant for wireless sensors. The 4G-CatM1 coverage is similar to regular 4G, but the signal strength may differ from common 4G signals.

13. Does Verizon signal booster improve the coverage of Waggle Pet Monitor?

No. Waggle Pet Monitors use Verizon 4G-CatM1, a special version of Verizon 4G meant for wireless sensors. Verizon's nationwide 4G-CatM1 coverage is similar to 4G, but the signal strength may differ from common 4G signals. Hence, regular cell boosters improve the coverage of 4G signals, not 4G-CatM1.

14. Is the Waggle Pet Monitor battery operated?

Yes, the Waggle Pet Monitor is battery-operated. It is made of a rechargeable Li-ion battery (commonly used in cell phones). The device can be charged using a Micro-USB cable through any USB plug point, Power bank, or 12V input and 5V output Car charge.

15. Can I charge the Waggle Pet Monitor using my Car charger?

Yes. You can charge the Waggle Pet Monitor using a 12V input and 5V output Car charger.

16. What is the battery life of Waggle Pet Monitor?

The latest Waggle Pet Monitor Lite & PRO can last up to 4 to 6 days on battery, depending upon the network availability and alert frequency.
Note: To enhance the battery life of Waggle Pet Monitor, always keep it powered.

17. Will I get an alert if Waggle Pet Monitor runs out of battery level?

Yes, the device has a configurable low battery alert to notify users when the battery level drops below the pre-configured threshold.

18. Will I get an alert if there is a power outage in the RV/ Home?

Yes. If there is a power outage, Waggle Pet Monitor switches to battery mode. You’ll instantly receive “RV Power Loss Alert” via Text and Email.
Note: The device needs to be plugged into the charger and always powered ON to receive this alert.

1. How to download Waggle Pet App?

Steps to download from AppStore Go to the AppStore/Google play.

Go to the AppStore/Google play based on your Phone.
Search for “Waggle Pet App”.
Click and download the App.

1. Where can I purchase the Subscription?

The Subscription plans can only be purchased using the Waggle Pet App.To check the Plan details, click here.

2. Can I cancel my subscription using the App?

No! You can cancel your subscription only through website. Please visit support page or reach the support team at support@mywaggle.com to help you cancel the subscription. Your cancellation request will be processed within 24 - 48 hours from the time you send us the form.

3. Can I activate my subscription using the App?

Yes, of course.

Tap the More icon at the bottom.
Under Billing/Subscription - Click “My Plan”.
By default, you will be under the Free plan Chum.
Click Upgrade to choose your favorite plan

4. How do I reactivate my subscription?

Open the Waggle Pet App.
Tap the Safety button at the bottom.
Click Activate.

Note:

click here

5. I just paid for my subscription. When will my Waggle Pet Monitor start sending me reports?

Please note that it will take 24 – 48 hours to activate the Waggle Pet Monitor once you purchase the subscription.
Note: Keep your Waggle Pet Monitor plugged in for 7-8 hours to get fully charged.

6. Can I upgrade my plan from Half-Yearly to Yearly/ 2 Year plan?

Yes, you can upgrade from any Quarterly, Half-Yearly to Yearly/2 Year plan at any time. The difference amount from the remaining days in your current plan will be prorated to your new plan when you upgrade.

E.g. If your Half-Yearly subscription expires/renews on Jan 10th, and you purchase the Yearly plan on Jan 5th, your Yearly plan will be activated with a prorated price.

7. I subscribed in 2021 before the change in the plan’s type. Can I be able to continue with my current plan, or do I have to switch to the new plans?

You can continue with your existing plan if you subscribed in 2021 and enabled auto-renewal.

You will only be switched to the new plan type when you Upgrade your Subscription or Reactivate your plan.

8. Which Subscription plan do I have to choose to enjoy all the Waggle Pet Monitor benefits?

If you like to enjoy the full benefits of your Waggle Pet Monitor, subscribe to the Waggler plan. To know more about the Subscription Plan, Click here

1. How to change Temperature Alert Frequency?

STEP 1: Open the App.
STEP 2: Tap the "More icon" at the bottom.
STEP 3: Under Pet Monitor select ‘Settings’.
STEP 4: Scroll down to Temperature Alert Frequency and click the Pencil icon.
STEP 5: Set the frequency and click ‘Save’.

2. How to change Power Loss Alert Frequency?

STEP 1: Open the App.
STEP 2: Tap the "More icon" at the bottom.
STEP 3: Under Pet Monitor select ‘Settings’.
STEP 4: Scroll down to Power Loss Alert Frequency and click the Pencil icon.
STEP 5: Set the frequency and click ‘Save’.

3. How can I extend my Waggle Pet Monitor’s battery life?

Your Waggle Pet Monitor will monitor temperature, humidity, and other factors 24/7 and update you based on the set time frequency. Your battery period will extend if the alert frequency is set at an extended period. (Changing the Alert Frequency is just one of the ways to extend the Waggle Pet Monitor’s battery life. To increase the battery life even longer, extend the time of the report interval by reaching the Waggle Customer Delight Team at support@mywaggle.com )

4. How to change the minimum alert temperature?

STEP 1: Open the App.
STEP 2: Go to "Safety Page."
STEP 3: In the dashboard, find the "Minimum temperature" below the dial.
STEP 4: Click the Edit button (pencil icon) next to it.
STEP 5: Scroll to set the temperature you want & Click ‘Save’.

5. How to change the maximum alert temperature?

STEP 1: Open the App.
STEP 2: Go to "Safety Page."
STEP 3: In the dashboard, find the "Maximum Temperature" below the dial.
STEP 4: Click the Edit button (pencil icon) next to it.
STEP 5: Scroll to set the temperature you want & Click ‘Save’.

6. How to edit an existing alert email?

STEP 1: Open the App.
STEP 2: Tap the "More icon" at the bottom.
STEP 3: Under Pet Monitor select ‘Settings’.
STEP 4: Scroll down and click "Email" to edit.
STEP 5: Click ‘Done’ to Save.

Note: You can add up to 5 email addresses.

7. How to add a new email address for alerts?

STEP 1: Open the App.
STEP 2: Tap the "More icon" at the bottom.
STEP 3: Under Pet Monitor select ‘Settings’.
STEP 4: Scroll down and click "Email" to add.
STEP 5: Click ‘Done’ to Save.

Note: You can add up to 5 email addresses.

8. How to edit an existing mobile number?

STEP 1: Open the App.
STEP 2: Tap the "More icon" at the bottom.
STEP 3: Under Pet Monitor select ‘Settings’.
STEP 4: Click "Mobile Number" to edit.
STEP 5: Edit the Mobile Number and click Done to save.

9. How to add a new mobile number for alerts?

STEP 1: Open the App.
STEP 2: Tap the "More icon" at the bottom.
STEP 3: Under Pet Monitor select ‘Settings’.
STEP 4: Click "Add Mobile" button at the bottom.
STEP 5: Add the Mobile Number and click Done to save.

10. How to remove an existing mobile number?

STEP 1: Open the App.
STEP 2: Tap the "More icon" at the bottom.
STEP 3: Under Pet Monitor select ‘Settings’.
STEP 4: Go to "Mobile Number".
STEP 5: Click the “X” icon in the corner of the field.
STEP 6: The mobile number will be removed.
STEP 7: Click Done to save.

11. How to Enable and Disable the all alerts?

STEP 1: Open the App.
STEP 2: Tap the "More icon" at the bottom.
STEP 3: Under Pet Monitor select ‘Settings’.
STEP 4: Scroll down to "Enable All Alerts" .
STEP 5: Toggle the button to the right to enable alerts/left to disable alerts.
STEP 6: Click OK in the pop-up.

Note : You can enable or disable the alerts based on the subscription plan.

12. How to Enable and Disable the RV Power loss alert?

STEP 1: Open the App.
STEP 2: Tap the "More icon" at the bottom.
STEP 3: Under Pet Monitor select ‘Settings’.
STEP 4: Click “RV Power loss alert”.
STEP 5: Toggle the button to the right to enable alerts/left to disable alerts.
STEP 6: Click OK in the pop-up.

Note : You can enable or disable the alerts based on the subscription plan.

How-to-Enable-and-Disable-the-RV-Power-loss-alert

13. How to Enable and Disable the Battery alert?

STEP 1: Open the App.
STEP 2: Tap the "More icon" at the bottom.
STEP 3: Under Pet Monitor select ‘Settings’.
STEP 4: Scroll down to “Battery Alerts”.
STEP 5: Toggle the button to the right to enable alerts/left to disable alerts.
STEP 6: Click OK in the pop-up.

14. How to Enable and Disable the Network alert?

STEP 1: Open the App.
STEP 2: Tap the "More icon" at the bottom.
STEP 3: Under Pet Monitor select ‘Settings’.
STEP 4: Scroll down to “Network Alerts”.
STEP 5: Toggle the button to the right to enable network alerts / left to disable network alerts.
STEP 6: Click OK in the pop-up.

15. How to Enable and Disable the Temperature alert?

STEP 1: Open the App.
STEP 2: Tap the "More icon" at the bottom.
STEP 3: Under Pet Monitor select ‘Settings’.
STEP 4: Scroll down to Temperature Alerts”.
STEP 5: Toggle the button to the right to enable alerts/left to disable alerts.
STEP 6: Click OK in the pop-up.

16. How to change the temperature unit?

STEP 1: Open the App.
STEP 2: Tap the "More icon" at the bottom.
STEP 3: Under Pet Monitor select ‘Settings’.
STEP 4: Click "Temperature Unit”.
STEP 4: Toggle the button to °C or °F to choose Celsius or Fahrenheit.
STEP 5: Click OK in the pop-up.

17. What is the last Reporting Interval?

Waggle Pet Monitor will monitor the temperature 24/7 and send reports every 15 minutes. It also sends instant alerts whenever the temperature breaches the threshold and keeps sending your reminder alerts based on the alert frequency until the temperature is restored to normal.

Your Waggle Pet Monitor will not send you alerts even if you refresh the app if the temperature is maintained within the set range. For example, if the Waggle Pet Monitor reports at 10 AM in your app, the following reporting time will be after 15 mins which is 10.15 AM. If the temperature breaches the set value at 10.10 AM, your Waggle Pet Monitor will immediately alert you via text, email, and app based on your Subscription plan.

The default interval of 15 minutes is set to reduce the battery consumption. To extend the reporting interval, please reach Waggle Customer Support at support@mywaggle.com

18. Will I get alerts on temperature breaches in between when the alert frequency is at 2 hours?

Waggle Pet Monitor will monitor the temperature and humidity 24/7 and send you alerts every 60 minutes by default. The user can customize the alert frequency from 30 minutes. You will get an instant alert when the temperature or humidity goes above/below the setpoint, even though your alert frequency is set for 2 hours.

19. How to edit my Pet's Profile and Picture?

STEP 1: Open the App.
STEP 2: Tap the "More icon" at the bottom.
STEP 3: Under the General, click ‘Pet Profile’.
STEP 4: Click the “Edit ” button (pencil icon).
STEP 5: Click the “Edit ” button (pencil icon).

20. Where do I see the Temperature, Heat index, and Humidity?

STEP 1: Tap the Safety icon at the bottom.
STEP 2: In the Dashboard, find.
Humidity – Left side.
Temperature – Top.
Heat Index – Right side.

21. How can I calculate the Heat Index myself?

Please refer to these links to learn more about Heat Index and how it is calculated.
https://www.weather.gov/safety/heat-index

The heat index formula is expressed as,HI=c1+c2T+c3R+c4TR+c5T2+c6R2+c7T2R+c8TR2+c9T2R2

In this formula,
HI = heat index in degrees Fahrenheit,
R = Relative humidity,
T = Temperature in ∘F,
c1 = -42.379,
c2= -2.04901523,
c3 = -10.14333127,
c4 = -0.22475541,
c5 = -6.83783 x 10−3,
c6 = -5.481717 x 10−2,
c7 = -1.22874 x 10−3,
c8 = 8.5282 x 10−4,
c9 = -1.99 x 10−6

22. What do the different colors mean on the homepage temperature area?

23. What does the Share icon mean in the App?

STEP 1: Go to the safety page.
STEP 2: Tap More at the top right corner.
STEP 3: Click Share.

This feature allows you to share a copy of your Waggle Pet Monitor’s safety page with your friends.

24. What does the Refresh icon mean in the App?

STEP 1: Go to the safety page.
STEP 2: Find Refresh icon at the top left.

This feature helps get the last reported or updated data sent by your Waggle Pet Monitor.

25. How does the Refer & Earn program work?

STEP 1: Tap the More icon at the bottom.
STEP 2: Under the General, click “ Refer and Earn”.
Click “Refer now” and share Waggle with friends and contacts.

Click “Refer now” and share Waggle with friends and contacts.

*Waggle gift cards can be used to purchase subscriptions/accessories with a minimum cart value of $50 or above.

26. How to choose between Waggle Pet Monitors in the app if you have more than one monitor?

STEP 1: Open the app.
STEP 2: Go to the Safety page.
Choose one from the list of registered monitors at the top of the page.

Note: You can save and switch between up to 5 monitors based on your Subscription plan.

How-to-choose-between-Waggle-Pet-Monitors

27. How can I delete my Waggle account?

Tap 'More' at the bottom
Click 'User Profile'
At the top right corner, find the Delete icon
Select 'Delete'

Your account deletion request will be sent to Waggle Customer Delight Team. Within 24 hours, you'll receive a confirmation call to process the delete request.

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