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WaggleCam Pro

FAQs
User Guides
Subscription Plans

Device & Application

1. Does the WaggleCam Pro support both 2.4GHz and 5GHz WiFi? +
Yes, it supports dual-band WiFi for enhanced connectivity.
2. What is the camera's field of view? +
The WaggleCam Pro has a 110° field of view.
3. Does the camera have night vision? +
Yes, it features night visibility up to 10 meters.
4. Is the WaggleCam Pro weatherproof? +
No, the WaggleCam Pro is designed for indoor use only.
5. How many cameras can I connect to the Waggle app? +
You can connect up to 5 cameras to a single Waggle account.
6. What is the maximum resolution of the WaggleCam Pro? +
The camera captures video in up to 3MP resolution.
7. Does the WaggleCam Pro support recording? +
Yes, you can record videos using the record option available below the live streaming screen.
8. How does the camera's AI enhance security monitoring? +
The AI detects motion, pets, and noise, sends real-time alerts, and reduces false alarms so important events are quickly captured and reviewed.
9. How do I view recorded videos? +
Recorded videos can be accessed from Saved Media in the camera list page.
10. Can I control the camera's pan and tilt functions from the app? +
Yes, remote pan and tilt control is available. Open the camera live stream, switch to landscape mode, and use the on-screen joystick to control movement.
11. Is there motion detection? +
Yes, the camera has intelligent motion and sound detection capabilities.
12. What types of alerts can I receive? +
You can receive motion, noise, bark, pet, and human detection alerts.
13. Can I adjust the sensitivity of motion detection? +
Yes, motion detection sensitivity can be adjusted in the app settings.
14. How do I enable two-way audio? +
You can enable two-way audio directly from the live streaming page using the mic and speaker icons.
15. Does the camera support auto-tracking? +
Yes, it includes an auto-tracking feature to follow moving objects.
16. How do I use the treat tosser feature? +
To use the treat tosser:
- Open the treat compartment and fill it with small, dry treats.
- In the Waggle app, go to the live view and switch to landscape mode.
- Tap the toss button to release a treat to your pet.
17. What types of treats can I use with the WaggleCam Pro? +
Use small, dry treats that fit within the size recommendations specified in the user manual to avoid jamming the treat tosser.
18. How do I clean the treat tosser? +
Clean the treat compartment regularly to prevent treat residue buildup. Use a dry cloth or brush to remove any debris.

How it works

19. How do I install the WaggleCam Pro? +
Plug in the camera, download the Waggle app, register, and connect it to your WiFi via the app. Follow the on-screen instructions.
20. Can the WaggleCam Pro be mounted on a wall or ceiling? +
No, the WaggleCam Pro cannot be mounted on a wall or ceiling. It should be placed on a stable surface like a table, as it supports the treat tossing feature.
21. How does the motion detection feature work? +
The camera detects movement and sends alerts to your device via the Waggle app.
22. Can I view the camera feed remotely? +
Yes, you can view the live feed from anywhere using the Waggle app.
23. How do I reset the camera to factory settings? +
Press and hold the reset button on the camera for 5 seconds.
24. How do I update the camera's firmware? +
Firmware updates are automatically applied through the Waggle app.
25. How do I enable the treat tosser in the app? +
Open the Waggle Pet app, go to the live view, and switch to landscape mode. Then tap the toss button to release a treat to your pet.
26. Can I schedule treat tossing? +
Yes, you can schedule treat tossing through the app by setting specific times for treats to be dispensed.
27. What should I do if the treat tosser is not working? +
Ensure the treat compartment is not jammed and is properly loaded. If the issue persists, contact customer support for assistance.

Camera Connectivity & Streaming

28. Why is my Waggle Pet Camera showing offline in the app? +
Your camera may appear offline due to a poor Wi-Fi connection or power interruption. Please ensure your camera is plugged in and your Wi-Fi network is stable. Try restarting the camera.
29. My camera keeps going offline frequently. What should I do? +
Frequent disconnections usually indicate weak Wi-Fi. Ensure the camera is within a good range of your router. Avoid placing it near thick walls or appliances that can interfere with signal.
30. Why is my camera not streaming video in the app? +
Check that the camera is online, connected to power, and connected to Wi-Fi. If the issue persists, try reconfiguring the camera.
31. What internet speed is needed for smooth video streaming? +
We recommend at least 2 Mbps upload speed for smooth HD video streaming from your camera.
32. The LED is not turning on at all. Is my camera dead? +
Check the power cable and outlet. Try a different outlet or USB adapter. If the LED still doesn't light up, contact support.
33. Can I set up bark or noise alerts? +
Yes, WaggleCam Pro supports bark and noise detection with an active subscription. To enable alerts, go to Device Settings in the Waggle Pet app and toggle on Noise Detection and Bark Detection.
34. The treat isn't dispensing. What should I do? +
- Make sure you are using treats of the recommended size (under 1 inch in diameter, dry and round).
- Avoid sticky, soft, or irregularly shaped treats, as these can clog the mechanism.
- Open the treat compartment, remove any stuck treats, and wipe the area clean.
35. What size or type of treat should I use? +
For best performance:
- Use small, dry treats that fit within the size recommendations specified in the user manual to avoid jamming the treat tosser.
- Avoid moist, chewy, or sticky treats.
- Do not overfill the treat compartment, as this can lead to jamming.
36. My dog is afraid of the device or the tossing sound. What can I do? +
It's normal for pets to take some time to adjust. Here are some tips:
- Start by placing the device in a quiet, familiar space.
- Let your dog explore the device while it's turned off.
- Gradually introduce the treat tossing feature from a distance, using a calm voice and positive reinforcement.
- Use smaller treats initially to reduce sound intensity.
- Most pets grow comfortable with the device after a few sessions.
37. How do I clean the treat tosser? +
To clean the treat tosser:
- Power off and unplug the device.
- Open the treat compartment and remove any leftover treats.
- Wipe the inside of the compartment with a dry or slightly damp cloth.
- Avoid using water directly or cleaning agents inside the mechanism.
- Make sure everything is completely dry before refilling and using the device again.
WaggleCam Pro
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Free Plan

Included

Paw Plan – Monthly

$9.99 / month

Paw Plan – Yearly

$59.99 / year

WaggleCam Pro Subscription Plans

Every WaggleCam Pro comes with a Free Plan at no extra cost, so you can start checking in on your pet from day one. When you're ready for more, the Paw Plan adds smart alerts, extended playback, and treat tossing, for even more ways to stay close to your best friend.

Plans & Pricing

Plan Price
Paw Plan – Monthly $9.99 / month
Paw Plan – Yearly $59.99 / year

What's Included

Free Plan

Included with every WaggleCam Pro, for the life of your camera:

  • Live streaming
  • 1-day playback history

Paw Plan

Everything in the Free Plan, plus:

  • Smart AI alerts for motion, noise, barking, pets, and people
  • 30-day playback history, so you can revisit the moments that matter
  • Treat tossing, so you can reward your pet from anywhere

Billing & Renewals

  • Your plan begins on the day you purchase it and renews automatically, so you never miss a moment.
  • You can view and manage your plan anytime in the Waggle app.

Cancellations & Refunds

We want your Waggle plan to always be the right fit. If your needs change, here's how cancellations and refunds work.

Non-Monthly Plans

Includes Quarterly, Half-Yearly, Yearly, and 2-Year plans.

  • When you start a new subscription: You have 7 days to cancel and receive a prorated refund. This includes first-time purchases, reactivations, and any new plan.
  • When your plan renews: You have 2 days after your renewal date to cancel and receive a prorated refund.
  • Planning ahead: Outside of these windows, you're welcome to schedule a cancellation during the final 30 days before your renewal date. Your plan stays fully active through the end of your billing period and simply won't renew.

Monthly Plans

Cancel within 24 hours of activation or renewal to receive a prorated refund. After that, you can cancel anytime, and your plan will stay active through the end of the current month.

Multiple Devices on One Subscription

If you cancel every device on your subscription within the refund window, you'll receive a prorated refund. If you cancel or remove just one device, the unused amount is added to your account as credit, ready to be used toward your future renewals.

A Quick Note

Cancellations made outside the refund windows aren't eligible for a refund. The good news: your plan remains fully active through the end of your current billing period. And when your Paw Plan ends, your camera automatically moves to the Free Plan, so you can keep checking in on your pet.

Changing Your Plan

As your needs change, your plan can change with them. You can switch plans anytime in the Waggle app.

  • Upgrading: You'll only pay the prorated difference, and your new features are available right away.
  • Downgrading: Any unused amount from your current plan is added as credit and can be used toward your future renewals.

Adding Another Camera

When you add a camera to an existing subscription, we bring all of your devices onto one convenient billing date, so managing your plan stays simple. Your billing date resets to the day the new camera is added.

  • Your new camera is billed at the standard plan price.
  • Your existing camera receives credit for its unused time, so you only pay for the extra time needed to match the new billing date.

Here's how it works: You purchase a Yearly Paw Plan for $59.99 on Jan 1, then add a second camera to the same subscription on Jul 1.

Description Amount
New camera (Yearly Paw Plan) $59.99
Credit for 6 unused months on your existing camera –$30.00
Existing camera, extended 12 months to the new billing date $59.99
Total due on Jul 1 $89.98

From then on, both cameras renew together every Jul 1. Amounts are rounded to the nearest cent.

We're Here to Help

Have a question about your plan? Our friendly support team is always happy to help.