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WaggleCam Pro
FAQs
User Guides
Networks Plans
Device & Application
1. Does the WaggleCam Pro support both 2.4GHz and 5GHz WiFi?
Yes, it supports dual-band WiFi for enhanced connectivity.
2. What is the camera's field of view?
The WaggleCam Pro has a 110° field of view.
3. Does the camera have night vision?
Yes, it features night visibility up to 10 meters.
4. Is the WaggleCam Pro weatherproof?
No, the WaggleCam Pro is designed for indoor use only.
5. How many cameras can I connect to the Waggle app?
You can connect up to 5 cameras to a single Waggle account.
6. What is the maximum resolution of the WaggleCam Pro?
The camera captures video in up to 3MP resolution.
7. Does the camera support audio recording?
Yes, it has two-way audio for listening and speaking through the camera.
8. How does the camera's AI enhance security monitoring?
The AI technology allows the camera to automatically track and follow moving objects within its field of view, ensuring comprehensive monitoring and capturing essential activity details.
9. How do I view recorded videos?
Recorded videos can be accessed and played back through the Waggle app.
10. Can I control the camera's pan and tilt functions from the app?
Yes, the app allows you to control the camera's pan and tilt functions remotely.
11. Is there motion detection?
Yes, the camera has intelligent motion and sound detection capabilities.
12. What types of alerts can I receive?
You can receive motion and sound alerts.
13. Can I adjust the sensitivity of motion detection?
Yes, motion detection sensitivity can be adjusted in the app settings.
14. How do I enable two-way audio?
Two-way audio can be enabled directly from the live view screen in the app.
15. Does the camera support auto-tracking?
Yes, it includes an auto-tracking feature to follow moving objects.
16. How do I use the treat tosser feature?
To use the treat tosser:
• Open the treat compartment and fill it with small, dry treats.
• In the Waggle app, navigate to the live view and tap the treat icon to activate the treat tosser feature.
• Tap the toss button to release a treat to your pet.
• Open the treat compartment and fill it with small, dry treats.
• In the Waggle app, navigate to the live view and tap the treat icon to activate the treat tosser feature.
• Tap the toss button to release a treat to your pet.
17. What types of treats can I use with the WaggleCam Pro?
Use small, dry treats that fit within the size recommendations specified in the user manual to avoid jamming the treat tosser.
18. How do I clean the treat tosser?
Clean the treat compartment regularly to prevent treat residue buildup. Use a dry cloth or brush to remove any debris.
How it works
1. How do I install the WaggleCam Pro?
Plug in the camera, download the Waggle app, register, and connect it to your WiFi via the app. Follow the on-screen instructions.
2. Can the WaggleCam Pro be mounted on a wall or ceiling?
Yes, the camera comes with mounting hardware for flexible installation options.
3. How does the motion detection feature work?
The camera detects movement and sends alerts to your device via the Waggle app.
4. Can I view the camera feed remotely?
Yes, you can view the live feed from anywhere using the Waggle app.
5. How do I reset the camera to factory settings?
Press and hold the reset button on the camera for 5 seconds.
6. How do I update the camera's firmware?
Firmware updates are automatically applied through the Waggle app.
7. How do I enable the treat tosser in the app?
Go to the live view screen in the Waggle app and tap the treat icon to activate the treat tosser feature.
8. Can I schedule treat tossing?
Yes, you can schedule treat tossing through the app by setting specific times for treats to be dispensed.
9. What should I do if the treat tosser is not working?
Ensure the treat compartment is not jammed and is properly loaded. If the issue persists, contact customer support for assistance.
Camera Connectivity & Streaming
1. Why is my Waggle Pet Camera showing offline in the app?
Your camera may appear offline due to a poor Wi-Fi connection or power interruption. Please ensure your camera is plugged in and your Wi-Fi network is stable. Try restarting the camera.
2. My camera keeps going offline frequently. What should I do?
Frequent disconnections usually indicate weak Wi-Fi. Ensure the camera is within a good range of your router. Avoid placing it near thick walls or appliances that can interfere with signal.
3. Why is my camera not streaming video in the app?
Check if the camera is online and connected to Wi-Fi. Restart the camera and ensure your app is updated. Also verify if your phone has internet access.
4. What internet speed is needed for smooth video streaming?
We recommend at least 2 Mbps upload speed for smooth HD video streaming from your camera.
5. The LED is not turning on at all. Is my camera dead?
Check the power cable and outlet. Try a different outlet or USB adapter. If the LED still doesn’t light up, contact support.
6. Can I set up bark or noise alerts?
Yes — WaggleCam Pro supports bark and noise detection, but an active subscription is required.
To enable alerts:
To enable alerts:
- Go to Device Settings in the WaggleCam Pro app.
- Navigate to Motion Alerts.
- Toggle on Noise Detection and Bark Detection.
7. The treat isn’t dispensing. What should I do?
- Make sure you are using treats of the recommended size (under 1 inch in diameter, dry and round).
- Avoid sticky, soft, or irregularly shaped treats, as these can clog the mechanism.
- Open the treat compartment, remove any stuck treats, and wipe the area clean.
8. What size or type of treat should I use?
For best performance:
- Use small, dry treats that fit within the size recommendations specified in the user manual to avoid jamming the treat tosser.
- Avoid moist, chewy, or sticky treats.
- Do not overfill the treat compartment, as this can lead to jamming.
9. My dog is afraid of the device or the tossing sound. What can I do?
It's normal for pets to take some time to adjust. Here are some tips:
- Start by placing the device in a quiet, familiar space.
- Let your dog explore the device while it’s turned off.
- Gradually introduce the treat tossing feature from a distance, using a calm voice and positive reinforcement.
- Use smaller treats initially to reduce sound intensity.
- Most pets grow comfortable with the device after a few sessions.
10. How do I clean the treat tosser?
To clean the treat tosser:
- Power off and unplug the device.
- Open the treat compartment and remove any leftover treats.
- Wipe the inside of the compartment with a dry or slightly damp cloth.
- Avoid using water directly or cleaning agents inside the mechanism.
- Make sure everything is completely dry before refilling and using the device again.
Setup your Monitor
Peel, place, and power up—it’s that simple. Keep it plugged in for power alerts.
Monthly
$9.99
Yearly
$59.99
Waggle Cam Pro Network Plans
Welcome to the Waggle Cam Pro Network Plans Page! We are delighted to offer you an advanced, pet-friendly monitoring solution designed to help you stay connected with your pets. Below is a comprehensive overview of our Network plans, terms, and key features.
Free Plan
The Free Plan offers essential features for keeping an eye on your pets. Enjoy real-time interaction with live streaming, two-way audio, treat tossing, and pet tracking, ensuring that you are always connected to your pets wherever you are.
Paw Plan
The Paw Plan unlocks advanced features, enhancing your ability to monitor and manage your pet’s activities. It includes playback history, advanced recording management, and AI-powered intelligent analysis, which helps detect unusual activity or intrusions in your home.
Terms & Conditions
General Terms
- All Network Plans begin on the purchase date and will automatically renew based on the chosen plan.
- You may cancel your Network Plan at any time through the Waggle App.
Refund Policy
- Free Plan: No charges apply, and cancellation is not required.
- Paw Plan: The plan is non-refundable, but you can disable auto-renewal in the Waggle app to let it expire at the end of the term.
Camera product Network Plans, including Waggle Cam Pro, are non-refundable. You can cancel anytime via the app or support; your plan will remain active until the end of the billing period and won’t renew.
Account Management
- Network Plans can be managed directly through the Waggle App.
- If you choose to delete your Waggle account, future renewals will cease; however, no refunds will be issued for any remaining Network Plan period
- If a device is moved to a new account while the Network Plan is still active, the existing Network Plan will expire, and a new one must be purchased.
For more information about the features and functionality of Waggle Cam Pro, please visit the Waggle Cam Pro page. If you have any questions, check out our comprehensive FAQ or contact our customer support team for assistance. Thank you for choosing Waggle Cam Pro to monitor and interact with your beloved pets! We're here to ensure a seamless experience every step of the way.
