Free shipping
21 days return
1 year warranty
Secure checkout
4G Camera
FAQs
User Guides
Setup Videos
Networks Plans
Installation / How It Works
1. Is the camera easy to install?
Yes, the 4G Camera is designed for hassle-free installation. It includes a complete mounting kit and detailed instructions, making it easy to set up within minutes.
2. Do I need professional help to install the camera?
No, professional help is not required. The installation process is straightforward and user-friendly.
3. Can the camera be installed indoors and outdoors?
Yes, the camera is IP65-rated for weather resistance. It can be installed both indoors and outdoors, functioning seamlessly in various climates.
4. Does the device come with a SIM card and SD card?
Yes, the camera comes pre-installed with a 4G LTE SIM card and a 128GB SD card for local video storage.
5. Does the camera require direct sunlight for the solar panel?
The solar panel works best in direct sunlight but can also charge in cloudy conditions, ensuring uninterrupted power.
6. What are the key features of the 4G Camera?
Key features include:
- Advanced motion detection
- 4G LTE connectivity
- Infrared night vision
- Weatherproof design (IP65)
- Remote live streaming and playback
- Solar panel compatibility for continuous power
7. Why is AOV important?
A wider AOV provides better coverage of the surrounding area, while a narrower AOV focuses on specific details. This helps optimize the camera for different monitoring needs.
8. How does the camera connect to the internet?
The camera uses 4G LTE connectivity, eliminating the need for Wi-Fi. This makes it ideal for remote locations without internet access.
9. What kind of network coverage does the camera require?
The camera requires a 4G LTE network with strong signal strength. It is compatible with major US cellular providers like Verizon, AT&T, and T-Mobile.
10. Will the camera work in remote areas?
Yes, the camera works seamlessly in remote areas as long as 4G LTE cellular coverage is available.
How it works
1. How do I download and set up the app?
The Waggle Pet App can be downloaded from the App Store (iOS) or Google Play Store (Android). Once installed, follow the setup instructions to connect your camera and access its features.
2. What features are available in the app?
The app provides:
- Live video streaming
- Playback of recorded footage
- Motion detection alerts
- Adjustable motion sensitivity
- Device health and battery status
- Footage downloading
3. Can I manage multiple cameras in the app?
Yes, you can connect and monitor multiple 4G Cameras within the same app for streamlined management.
4. What happens when the SD card is full?
The camera supports loop recording, so the oldest files will automatically be overwritten when the SD card is full.
5. How can I view recorded videos?
Recorded videos can be accessed through the app’s playback feature or directly from the SD card.
6. Can I download recordings from the app?
Yes, you can download recordings from the app for sharing or long-term storage.
7. Does the camera support night vision?
Yes, the camera is equipped with infrared night vision, providing clear video footage even in complete darkness.
8. Is the footage secure on the SD card?
Yes, all recordings are securely stored on the SD card, ensuring your footage remains private and accessible only to you.
9. Can I watch live video remotely?
Yes, the Waggle app allows you to stream live video remotely using the camera’s 4G connectivity.
10. Does the camera send real-time alerts?
Yes, you’ll receive instant motion detection alerts through the Waggle app, so you can quickly respond to activity.
11. Can I adjust the sensitivity of motion detection?
Yes, the app lets you customize motion detection sensitivity to reduce false alerts caused by wind, small animals, or other minor movements.
12. What are the available operating modes, and how do they differ?
- Power Saving Mode: AOV Frame Rate: 5 seconds per frame. Event Recording Time: 3 seconds per event. Ideal for maximizing battery life.
- Performance Mode: AOV Frame Rate: 2 seconds per frame. Event Recording Time: 6 seconds per event. Enhances motion detection accuracy.
- Custom Mode: Adjustable settings to balance recording detail and battery usage based on user preference.
13. What is a video encoding format?
A video encoding format compresses video files for efficient storage, playback, and streaming. Common formats include:
- Standard Compression: Balances quality and file size, widely compatible.
- Advanced Compression: Offers better compression, saving more space while maintaining video quality.
14. What is Anti-Flicker, and why is it needed?
Anti-Flicker prevents flickering in videos or images caused by artificial lighting. It syncs the camera with regional power grid frequencies (50Hz or 60Hz).
Camera Controls & Features
1. How do I use the pan and tilt feature?
Open the live view in the Waggle app and use the on-screen joystick to pan (left/right) and tilt (up/down) the camera.
2. Pan/tilt controls are not responding. How can I fix it?
Ensure your camera is online. If it’s unresponsive, unplug the camera, wait 10 seconds, and plug it back in. If the issue persists, reset the camera.
3. The camera is making a screeching sound. Is this normal?
No, a loud screeching sound may indicate a mechanical issue. Please power off the camera and contact support if the sound continues.
4. Do I need a separate network plan for the 4G camera?
Yes. The Waggle 4G camera requires its own network plan to function independently.
5. Do I need the Waggle Pet App to use the RV 4G Cam?
Yes. The Waggle Pet App is essential for setting up your RV 4G Cam, viewing live video, receiving motion alerts, and accessing recorded clips.
6. Can I watch live video from the RV 4G Cam on the app?
Yes, you can view live video anytime directly from the app, as long as the camera is powered and has 4G LTE signal.
7. Does the RV 4G Cam work without WiFi?
Yes. The camera uses a built-in 4G LTE SIM and does not require WiFi or a hotspot to function.
8. Does the app notify me when motion is detected?
Yes. You will receive instant alerts in the app when motion is detected by the RV 4G Cam.
9. How do I manage my camera network plan in the app?
Go to 4G Camera Settings > My Plan in the app to view or update your network plan for the RV 4G Cam.
Monthly
$29.99
Yearly
$199.00
RV 4G Camera Network Plans
Welcome to the RV 4G Camera Network Plans Page! We are delighted to offer you an advanced monitoring solution designed to help you stay connected anytime,anywhere . Below is a comprehensive overview of our Network plans, terms, and key features.
Trial Plan
A 3-day trial is provided, allowing you to access live streaming and explore all features, including Auto Tracking, Smart Light Detection, and Motion Detection.
Spot Plan
After the 3-day trial period, a Network Plan is required to continue live streaming and to access all features.
Terms & Conditions
General Terms
- All Network Plans begin on the purchase date and will automatically renew based on the chosen plan.
- You may cancel your Network Plan at any time through the Waggle App.
Refund Policy
- Trial Plan: No charges will be applied. The trial will automatically expire after 3 days, so no cancellation is necessary.
- Spot Plan: Once purchased, the plan cannot be canceled. It will automatically expire at the end of the plan period.
Please note that Network Plans for camera products including RV 4G Camera are non-refundable. However, you can cancel the Network Plan anytime through the Waggle app or by contacting our support team.The Network Plan will remain active until the end of the current billing period and will then expire without renewal, ensuring no further charges.
Account Management
- Network Plans can be managed directly through the Waggle App.
- If you choose to delete your Waggle account, future renewals will cease; however, no refunds will be issued for any remaining Network Plan period unless canceled within the eligible refund window.
- If the device is removed from an account while the Network Plan is still active and registered to a new account, the Network Plan will expire and a new Network Plan will be required.
For more information about the features and functionality of RV 4G Camera, please visit the RV 4G Camera page. If you have any questions, check out our comprehensive FAQ or contact our customer support team for assistance. Thank you for choosing RV 4G Camera for monitoring your RV! We're here to ensure a seamless experience every step of the way.
