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4G Camera

FAQs
User Guides
Setup Videos
Subscription Plans

Installation / How It Works

1. Is the camera easy to install?+
Yes, the 4G Camera is designed for hassle-free installation. It includes a complete mounting kit and detailed instructions, making it easy to set up within minutes.
2. Do I need professional help to install the camera?+
No, professional help is not required. The installation process is straightforward and user-friendly.
3. Can the camera be installed indoors and outdoors?+
Yes, the camera is IP65-rated for weather resistance. It can be installed both indoors and outdoors, functioning seamlessly in various climates.
4. Does the device come with a SIM card and SD card?+
Yes, the camera comes pre-installed with a 4G LTE SIM card and a 128GB SD card for local video storage.
5. Does the camera require direct sunlight for the solar panel?+
The solar panel works best in direct sunlight but can also charge in cloudy conditions, ensuring uninterrupted power.
6. What are the key features of the 4G Camera?+
Key features include:
  • Advanced motion detection
  • 4G LTE connectivity
  • Infrared night vision
  • Weatherproof design (IP65)
  • Remote live streaming and playback
  • Solar panel compatibility for continuous power
7. Why is AOV important?+
A wider AOV provides better coverage of the surrounding area, while a narrower AOV focuses on specific details. This helps optimize the camera for different monitoring needs.
8. How does the camera connect to the internet?+
The camera uses 4G LTE connectivity, eliminating the need for Wi-Fi. This makes it ideal for remote locations without internet access.
9. What kind of network coverage does the camera require?+
The camera requires a 4G LTE network with strong signal strength. It is compatible with major US cellular providers like Verizon, AT&T, and T-Mobile.
10. Will the camera work in remote areas?+
Yes, the camera works seamlessly in remote areas as long as 4G LTE cellular coverage is available.

How it works

1. How do I download and set up the app?+
The Waggle Pet App can be downloaded from the App Store (iOS) or Google Play Store (Android). Once installed, follow the setup instructions to connect your camera and access its features.
2. What features are available in the app?+
The app provides:
  • Live video streaming
  • Playback of recorded footage
  • All day recording
  • Motion detection alerts
  • Spotlight (flash) control
  • Night vision
  • Siren control
3. Can I manage multiple cameras in the app?+
Yes, you can connect and monitor multiple 4G Cameras within the same app for streamlined management.
4. What happens when the SD card is full?+
If the SD card is full, you can format it from the app. Go to Settings → Storage → Format SD card.
5. How can I view playback videos?+
Playback videos can be accessed from the live streaming page. Tap the Playback button to open the list of recorded events.
6. Can I download recordings from the app?+
Yes, you can download recordings from the app via Saved Media, available on the camera streaming page.
7. Does the camera support night vision?+
Yes, the camera is equipped with infrared night vision, providing clear video footage even in complete darkness.
8. Is the footage secure on the SD card?+
Yes, all recordings are securely stored on the SD card, ensuring your footage remains private and accessible only to you.
9. Can I watch live video remotely?+
Yes, the Waggle app allows you to stream live video remotely using the camera’s 4G connectivity.
10. Does the camera send real-time alerts?+
Yes, you’ll receive instant motion detection alerts through the Waggle app, so you can quickly respond to activity.
11. Can I adjust the sensitivity of motion detection?+
Yes, you can customize motion detection sensitivity in the app to reduce false alerts. Go to Settings → Motion Detection and set the sensitivity to Low, Medium, or High.
12. What are the available operating modes, and how do they differ?+
  • Power Saving Mode: AOV Frame Rate: 5 seconds per frame. Event Recording Time: 3 seconds per event. Ideal for maximizing battery life.
  • Performance Mode: AOV Frame Rate: 2 seconds per frame. Event Recording Time: 6 seconds per event. Enhances motion detection accuracy.
  • Custom Mode: Adjustable settings to balance recording detail and battery usage based on user preference.
13. What is a video encoding format?+
A video encoding format compresses video files for efficient storage, playback, and streaming. Common formats include:
  • Standard Compression: Balances quality and file size, widely compatible.
  • Advanced Compression: Offers better compression, saving more space while maintaining video quality.
14. What is Anti-Flicker, and why is it needed?+
Anti-Flicker prevents flickering in videos or images caused by artificial lighting. It syncs the camera with regional power grid frequencies (50Hz or 60Hz).

Camera Controls & Features

1. How do I use the pan and tilt feature?+
Open the live stream and switch to landscape mode. Then use the on-screen joystick to control pan and tilt from the app.
2. Pan/tilt controls are not responding. How can I fix it?+
Ensure the camera is online. If it’s still unresponsive, restart the camera from the app settings.
3. The camera is making a screeching sound. Is this normal?+
No, a loud screeching sound may indicate a mechanical issue. Please power off the camera and contact support if the sound continues.
4. Do I need a separate subscription plan for the 4G camera?+
Yes. The Waggle 4G camera requires its own subscription plan to function independently.
5. Do I need the Waggle Pet App to use the RV 4G Cam?+
Yes. The Waggle Pet App is essential for setting up your RV 4G Cam, viewing live video, receiving motion alerts, and accessing recorded clips.
6. Can I watch live video from the RV 4G Cam on the app?+
Yes, you can view live video anytime directly from the app, as long as the camera is powered and has 4G LTE signal.
7. Does the RV 4G Cam work without WiFi?+
Yes. The camera uses a built-in 4G LTE SIM and does not require WiFi or a hotspot to function.
8. Does the app notify me when motion is detected?+
Yes. You will receive instant alerts in the app when motion is detected by the RV 4G Cam.
9. How do I manage my camera subscription plan in the app?+
Go to 4G Camera Settings > My Plan in the app to view or update your subscription plan for the RV 4G Cam.
4G Camera
Download Guide View the Guide
3-Day Free Trial

Included

Spot Plan – Monthly

$24.99 / month

Spot Plan – Yearly

$199 / year

RV 4G Camera Subscription Plans

Your RV 4G Camera keeps an eye on your RV and campsite wherever you roam, with no Wi-Fi needed. The Spot Plan powers its built-in 4G LTE connection, so live streaming, alerts, and every camera feature are ready whenever you need them.

Plans & Pricing

Plan Price
Spot Plan – Monthly $24.99 / month
Spot Plan – Yearly $199 / year

What's Included

3-Day Free Trial

Every RV 4G Camera comes with a 3-day free trial, giving you full access to explore everything it can do:

  • Live streaming
  • Motion detection alerts
  • Auto tracking
  • Smart light detection

Spot Plan

Once your trial ends, the Spot Plan keeps your camera connected, with:

  • Live streaming from anywhere with 4G LTE coverage
  • Real-time motion alerts
  • Playback of recorded footage
  • Full camera controls, including pan and tilt, spotlight, night vision, and siren
  • Built-in multi-carrier 4G data, with no Wi-Fi or separate cellular plan needed

Billing & Renewals

  • Your plan begins on the day you purchase it and renews automatically, so your camera stays connected without interruption.
  • You can view and manage your plan anytime under 4G Camera Settings > My Plan in the Waggle app.

Cancellations & Refunds

We want your Waggle plan to always be the right fit. If your needs change, here's how cancellations and refunds work.

Non-Monthly Plans

Includes Quarterly, Half-Yearly, Yearly, and 2-Year plans.

  • When you start a new subscription: You have 7 days to cancel and receive a prorated refund. This includes first-time purchases, reactivations, and any new plan.
  • When your plan renews: You have 2 days after your renewal date to cancel and receive a prorated refund.
  • Planning ahead: Outside of these windows, you're welcome to schedule a cancellation during the final 30 days before your renewal date. Your plan stays fully active through the end of your billing period and simply won't renew.

Monthly Plans

Cancel within 24 hours of activation or renewal to receive a prorated refund. After that, you can cancel anytime, and your plan will stay active through the end of the current month.

Multiple Devices on One Subscription

If you cancel every device on your subscription within the refund window, you'll receive a prorated refund. If you cancel or remove just one device, the unused amount is added to your account as credit, ready to be used toward your future renewals.

A Quick Note

Cancellations made outside the refund windows aren't eligible for a refund. The good news: your plan remains fully active through the end of your current billing period, so you can keep enjoying every feature until then.

Changing Your Plan

As your needs change, your plan can change with them. You can switch plans anytime in the Waggle app.

  • Upgrading: You'll only pay the prorated difference, and your new plan is available right away.
  • Downgrading: Any unused amount from your current plan is added as credit and can be used toward your future renewals.

Adding Another Device

When you add a device to an existing subscription, we bring all of your devices onto one convenient billing date, so managing your plan stays simple. Your billing date resets to the day the new device is added.

  • Your new device is billed at the standard plan price.
  • Your existing device receives credit for its unused time, so you only pay for the extra time needed to match the new billing date.

Here's how it works: You purchase a Yearly Spot Plan for $199 on Jan 1, then add a second device to the same subscription on Jul 1.

Description Amount
New device (Yearly Spot Plan) $199.00
Credit for 6 unused months on your existing device –$99.50
Existing device, extended 12 months to the new billing date $199.00
Total due on Jul 1 $298.50

From then on, both devices renew together every Jul 1.

We're Here to Help

Have a question about your plan? Our friendly support team is always happy to help.