Return Policy | Dog Temperature Monitor & Alarm

Please email us at support@mywaggle.com or call 855-983-5566 and get RMA ( return material authorization) before shipping the unit back.
All Waggle products come with a 1-year limited warranty from the date of shipment.
Warranty does not cover any physical damages or damages resulting from the abuse of the product.
Batteries are not covered under warranty.
Returns under Warranty should be done with RMA (return material authorization) from Waggle customer delight team. RMA will be sent to the customer after a product fault has been confirmed by the customer delight team after troubleshooting.
The customer is responsible for the return shipping charges for orders.
Warranty Replacement products can be new or factory refurbished depending on availability.
Replacement product shipping is free of cost to the customer.
Once we get the Tracking details from the customer, replacement will be initiated.
Replacement will be processed only in case of any damage and should be authorized by the Waggle Customer Delight team.

Please email us at support@mywaggle.com or call 855-983-5566 and get RMA ( return material authorization) before shipping the unit back.
Waggle products can be sent back for a full refund (minus the shipping and re-stocking fees) within 21 days from the date of shipment received.
Customer is responsible for the return shipping charges.
Refunds have to be authorized by Waggle Customer Delight team.
To get the refund, customers should send the device and the accessories (Mounting Bracket & Charger) back to us within the return period of 21 days.
The refund will be processed after the device, and the accessories are found to be free of damages.
Any Shipping charges paid by the customer will not be refunded.
A re-stocking fee of $10 will be deducted from the product refund.
Products returned with physical or cosmetic damages are not eligible for the refund
Yearly subscription refund will incur an additional $10 cancellation fees
Accessories are not eligible for Refund.
A full refund will be processed within 2 days if the order is canceled within 6 hours from the purchase.

Ship to Address for Returns:
Waggle,
6902 Graham Dr,
Rowlett, TX 75089, USA.