How can I track my order's status?

Once your order is shipped, you'll get an email with a tracking number and a link to follow your package.

Can I modify or cancel my order after it's been placed?

If you need to change or cancel your order, contact our Customer Delight team at 855-983-5566 within 1 hour of placing your order. Our team will assist you promptly.

What payment methods do you accept?

We accept multiple payment methods, such as credit/debit cards, PayPal, and other secure online options. Check out the full list during checkout.

How to download the Waggle App?

Steps to download from AppStore Go to the AppStore/Google play.

• Go to the AppStore/Google play based on your Phone.
• Search for “Waggle Pet App”.
• Click and download the App.

How to set up WaggleCam Ultra?

To set up your WaggleCam Ultra, you need a smartphone, your new WaggleCam Ultra, and a WiFi connection.

Setting up is easy. Here's how:

• Download the Waggle Pet App from the App Store or Google Play on your smartphone/tablet.
• Create your account using email or mobile number as guided on your screen.
• On the home screen, tap "Add Product," then select "WaggleCam." Next, choose "WaggleCam Ultra" from the available options.
• Register the WaggleCam Ultra by scanning the QR Code on the bottom of the bowl.
• Press the reset button located on the bottom of the camera and follow the on-screen instructions to begin pairing.

How can I set the WaggleCam name?

To set the WaggleCam name:

• Open the App
• Click on WaggleCam Ultra tile
• Click the three dots on the right.
• Tap settings.
• Click the right arrow which is next to your profile name
• Click the pencil icon to name your device.
• Tap Save.

Does WaggleCam Need Batteries?

You don't need batteries for WaggleCam Ultra! It uses a Type C cable and a regular wall plug. It's compatible with both 110v and 220v, so it works worldwide with a socket converter. Stay connected to your pets hassle-free!

What treats should I consider for the WaggleCam Ultra treat tosser?

It's best to opt for treat that are dry, firm and no larger than 4 inch.

Is the app compatible with both iOS and Android devices?

Yes, the Waggle application is compatible with both iOS and Android devices.