Can I modify or cancel my order after it's been placed?

If you need to change or cancel your order, contact our Customer Delight team at 855-983-5566 within 1 hour of placing your order. Our team will assist you promptly.

What payment methods do you accept?

We accept multiple payment methods, including credit/debit cards, PayPal, and other secure online options. Check out the full list during checkout.

How can I track my order's status?

Once your order is shipped, you'll get an email with a tracking number and a link to follow your package.

How often does the device report food intake data?

The device reports data every 15 minutes for the first hour after adding food and then every hour afterward.

What happens if I forget to press the button after adding food?

After 45 seconds of inactivity, the bowl automatically sends data to the server. The app then notifies you to press the button.

How can I change the Wi-Fi network in the app?

If you’ve changed your WiFi network settings or moved your Waggle Smart Pet Feeder to another location, you’ll need to connect to a new WiFi network.

Does the Waggle Smart Pet Feeder need batteries?

No, the feeder comes with a built-in rechargeable lithium battery with a 5000 mAh capacity, so it can operate for over 90 days on a single charge.

How long does it take to charge the battery?

It takes 4 to 5 hours to fully charge the battery.

Is the Waggle Smart Pet Bowl dishwasher safe?

Yes, the stainless steel plate and slow feeder are dishwasher safe.