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FAQ’S

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email

How do I change my account email?

Log in to your account and go to your Profile and select Edit Profile. Then go to the General tab to update your email.

payment-fails

What should I do if my payment fails?

If your payment fails, consider using the (COD) cash-on-delivery option if it's available for that order. If your payment is debited from your account after a payment failure, the amount will be credited back within 7-10 days.

cancellation_policy

What is your cancellation policy?

Our cancellation policy allows you to cancel an order when it is in the packed/shipped status. In such cases, any amount paid will be credited back to the same payment mode used for the original payment.

delivery

How do I check my order’s delivery status?

Check your order status by tapping on the "My Orders" section in the main menu of the app or website.

Refunds

What is Instant Refunds?

Once the return is successfully picked up at your doorstep. Myrnta will instantly initiate the refund to your account or the chosen method of refund. Note that Instant Refunds are not available in certain select pin codes and for all self-ship returns.

coupon

How do I apply a coupon on my order?

To apply a coupon to your order, simply select the coupon on the cart page before completing your order. You can find a comprehensive list of your unused and valid coupons under the "My Coupons" tab on both the app and website.

Billing-Subscription

Where can I purchase the Subscription?

The Subscription plans can only be purchased using the Waggle Pet App.To check the Plan details, click here.

Billing-Subscription

Can I cancel my subscription using the App?

Yes! You can cancel by only using the Waggle app. Go to the app, tap on "More," go to "Pet Protection," and scroll down to find the option to cancel your subscription. Your cancellation request will be processed within 24 - 48 hours.

Billing-Subscription

Please note that it will take 24 – 48 hours to activate the Waggle Pet Monitor once you purchase the subscription.

Installation-works

How does Temperature and Humidity alert work?

Waggle Pet Monitor will continuously monitor temperature and humidity 24/7 and send you alerts via text and email when the ambient temperature or humidity goes above or below the set threshold.

Installation-works

How does Power Loss Alert work?

When Waggle Pet Monitor is unplugged, it starts to work on Battery mode. This will trigger a Power Loss Alert via text and email, based on your Subscription plan.

Installation-works

How does Power Recovery Alert work?

When your Waggle Pet Monitor returns to run on the Power mode, the Power Recovery Alert will be sent via text and email based on your Subscription plan.

In the App

How can I extend my Waggle Pet Monitor’s battery life?

Your Waggle Pet Monitor will monitor temperature, humidity, and other factors 24/7 and update you based on the set time frequency. Your battery period will extend if the alert frequency is set at an extended period. (Changing the Alert Frequency is just one of the ways to extend the Waggle Pet Monitor’s battery life. To increase the battery life even longer, extend the time of the report interval by reaching the Waggle Customer Delight Team at support@mywaggle.com )

In the App

What is the last Reporting Interval?

Waggle Pet Monitor will monitor the temperature 24/7 and send reports every 15 minutes. It also sends instant alerts whenever the temperature breaches the threshold and keeps sending your reminder alerts based on the alert frequency until the temperature is restored to normal.

In the App

Will I get alerts on temperature breaches in between when the alert frequency is at 2 hours?

Waggle Pet Monitor will monitor the temperature and humidity 24/7 and send you alerts every 60 minutes by default. The user can customize the alert frequency from 30 minutes. You will get an instant alert when the temperature or humidity goes above/below the setpoint, even though your alert frequency is set for 2 hours.

App Download

How to download Waggle Pet App?

Download Waggle Pet App from AppStore

Still have questions?

Can’t find the answer you’re looking for? Please contact our team.