FAQ’S
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Can I use my cellular account for a subscription?
No. You cannot add/link your existing cellular account with a Waggle Pet App subscription. Waggle Pet Monitor comes with built-in Verizon 4G data, which cannot be changed.
Is Waggle Pet Monitor durable enough to withstand falls?
Waggle Pet Monitor is designed to withstand falls from 2 meters.
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time. But the service stop at the end of your billing cycle.
Where can I purchase a subscription?
The subscription plans can only be purchased in the Waggle Pet App.
Can I cancel my subscription using the App?
Yes! You can only cancel by using the app.
Can I activate my subscription using the App?
Yes! You can activate your subscription through the WaggleApp.
How do I turn on/off my Waggle Pet Monitor?
To turn it on, press and hold the button located below the display for approximately 3 to 5 seconds until the device wakes up. To turn off the device, press and hold the button for about 5 seconds until the display shows "shut down."
How can I check the status of my Waggle Pet Monitor?
The status of the device, including real-time data on temperature, humidity, and Air Quality Index (AQI), can be viewed through the Waggle app. Navigate to the "Dashboard" section within the app to see all the current readings and historical data.
How does Power Recovery Alert work?How do Temperature and Humidity alerts work?
Waggle Pet Monitor continuously monitors temperature and humidity 24/7 and sends you alerts via text and email when the temperature or humidity goes above or below the set threshold.
What is the Last Reporting Interval?
Waggle Pet Monitor constantly monitors the temperature 24/7 and sends reports every 10 minutes. It also sends instant alerts whenever the temperature exceedsthe set threshold withr reminder alerts based on the alert frequency you’ve set until the temperature returns to normal.
Will I receive alerts for temperature breaches if my alert frequency is set to 2 hours?
Waggle Pet Monitor will monitor the temperature and humidity 24/7 and, by default, sends alerts every 60 minutes. You can customize the alert frequency to as little as30 minutes. If the temperature or humidity goes above or below the set point, you will receive an instant alert, even if you alert frequency is set to 2 hours.
How can I calculate the Heat Index myself?
Please refer to these links to learn more about the Heat Index and how it is calculated: Weather.gov - Heat Index