How can we help you?

Order

• What’s the difference between Waggle Pet Monitor GPS and Lite?

  Waggle Pet Monitor Lite and GPS are excellent protection for Pets and RVs. Both send real-time alerts, while Waggle Pet Monitor GPS is advanced with features like Geo-fence alerts, Built-in GPS, and LCD.

• Can I use my cellular account for a subscription?

  No. You cannot add/link your existing cellular account with a Waggle Pet App subscription. Waggle Pet Monitor comes with a built-in Verizon 4G data, which cannot be changed.

• Is Waggle Pet Monitor rigid enough to sustain falls?

  Waggle Pet Monitor is designed in a way that it can sustain falls from 2 meters. Note: Any physical damage or water spills on the device will not be covered under warranty.

• Can I cancel my subscription at any time?

  Yes, you can cancel your subscription at any time. But the service stop at the end of your billing cycle.

Install

• How does Temperature and Humidity alert work?

  Waggle Pet Monitor will continuously monitor temperature and humidity 24/7 and send you alerts via text and email when the ambient temperature or humidity goes above or below the set threshold.

• How does Power Loss Alert work?

  When Waggle Pet Monitor is unplugged, it starts to work on Battery mode. This will trigger a Power Loss Alert via text and email, based on your Subscription plan.

• How does Power Recovery Alert work?

  When your Waggle Pet Monitor returns to run on the Power mode, the Power Recovery Alert will be sent via text and email based on your Subscription plan.

  Note: To receive Power Recovery Alerts, the Waggle Pet Monitor must be plugged into the charger and always powered ON.

• How does Low Battery Alert work?

  When your Waggle Pet Monitor runs lower than the preset battery level, the Low Battery Alert will be sent via text and email, based on your subscription plan.

App Download

• How to download Waggle Pet App?

  Download Waggle Pet App from AppStore Go to the AppStore/Google play

• How can I extend my Waggle Pet Monitor’s battery life?

  Your Waggle Pet Monitor will monitor temperature, humidity, and other factors 24/7 and update you based on the set time frequency. Your battery period will extend if the alert frequency is set at an extended period. (Changing the Alert Frequency is just one of the ways to extend the Waggle Pet Monitor’s battery life. To increase the battery life even longer, extend the time of the report interval by reaching the Waggle Customer Delight Team at support@mywaggle.com )

• What is the last Reporting Interval?

  Waggle Pet Monitor will monitor the temperature 24/7 and send reports every 15 minutes. It also sends instant alerts whenever the temperature breaches the threshold and keeps sending your reminder alerts based on the alert frequency until the temperature is restored to normal.

  Your Waggle Pet Monitor will not send you alerts even if you refresh the app if the temperature is maintained within the set range. For example, if the Waggle Pet Monitor reports at 10 AM in your app, the following reporting time will be after 15 mins which is 10.15 AM. If the temperature breaches the set value at 10.10 AM, your Waggle Pet Monitor will immediately alert you via text, email, and app based on your Subscription plan.

• Will I get alerts on temperature breaches in between when the alert frequency is at 2 hours?

  Waggle Pet Monitor will monitor the temperature and humidity 24/7 and send you alerts every 60 minutes by default. The user can customize the alert frequency from 30 minutes. You will get an instant alert when the temperature or humidity goes above/below the setpoint, even though your alert frequency is set for 2 hours.

Billing

• Where can I purchase the Subscription?

  The Subscription plans can only be purchased using the Waggle Pet App.To check the Plan details, click here.

• Can I cancel my subscription using the App?

  No! You can cancel your subscription only through website. Please visit support page or reach the support team at support@mywaggle.com to help you cancel the subscription. Your cancellation request will be processed within 24 - 48 hours from the time you send us the form.

• I just paid for my subscription. When will my Waggle Pet Monitor start sending me reports?

  Please note that it will take 24 – 48 hours to activate the Waggle Pet Monitor once you purchase the subscription.

  Note: Keep your Waggle Pet Monitor plugged in for 7-8 hours to get fully charged.

• Can I upgrade my plan from Half-Yearly to Yearly/ 2 Year plan?

  Yes, you can upgrade from any Quarterly, Half-Yearly to Yearly/2 Year plan at any time. The difference amount from the remaining days in your current plan will be prorated to your new plan when you upgrade.

  E.g If your Half-Yearly subscription expires/renews on Jan 10th, and you purchase the Yearly plan on Jan 5th, your Yearly plan will be activated with a prorated price.