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Smart Sensor

FAQs
User Guides

Application & Setup

1. How do I add the RV Smart Sensor to the Waggle App? +
Open the Waggle Pet App ? Tap the "+" icon ? Scan the QR code ? Enter details and click "Register".
2. Where can I find the QR code for setup? +
The QR code is located on the back of your RV Smart Sensor.
3. Can I manually enter the QR code instead of scanning it? +
Yes. If scanning doesn't work, you can enter the QR code manually during setup.
4. Do I need to connect the sensor to Bluetooth first? +
Yes, Bluetooth is used during the initial pairing process before connecting to WiFi.
5. How do I connect the sensor to WiFi? +
After pairing via Bluetooth, the app will list available WiFi networks. Select your network and enter the password to connect.
6. Does the sensor support both 2.4GHz and 5GHz WiFi? +
Yes, the RV Smart Sensors support both 2.4GHz and 5GHz WiFi bands.
7. What if my WiFi network doesn't appear during setup? +
Ensure your router is powered on and the sensor is within range. Refresh the WiFi list and try again.
8. Can I use a mobile hotspot for WiFi? +
Yes, as long as the hotspot supports stable internet and either 2.4GHz or 5GHz frequency.
9. Can I name my sensor? +
Yes. You can assign a name (like "Main Door" or "Kitchen Sink") during setup.
10. How many sensors can I add to the Waggle App? +
You can add and monitor multiple RV Door and Leak Sensors in one Waggle App account.
11. Is installation tool-free? +
Yes. Both sensors come with peel-and-stick adhesive, requiring no additional tools.
12. How do I know if pairing is successful? +
Once paired, the app will confirm the connection and you'll begin receiving data from the sensor.
13. Can I move the sensor to another location after setup? +
Yes, but you may need to reconfigure its location name in the app for accuracy.
14. Is there a user manual for setup guidance? +
Yes, a printed manual is included, and digital instructions are available on the Waggle support site.

How It Works

15. What does the RV Door Sensor monitor? +
It monitors whether your RV door or window is open or closed, in real time.
16. Where should I place the Door Sensor? +
Attach the sensor on the door frame and the magnet on the door or window so that they align when closed.
17. Where should I place the Water Leak Sensor? +
Place it near potential leak zones like under sinks, near water tanks, or in storage compartments.
18. Will I receive alerts when the door is opened or closed? +
Yes, push notifications are sent instantly whenever the door is opened or closed.
19. Can I set reminders if the door is left open? +
Yes. Reminders can be set for 1 minute up to 1 hour intervals if the door remains open.
20. Does the app show historical activity? +
Yes, the app records all activity for the past 30 days. You can even download the data to your email.
21. Can I get alerts when the sensor loses network connection? +
Yes. Enable "Network Alerts" under Sensor Settings to be notified if the device goes offline.
22. Does the sensor send battery alerts? +
Yes. You can customize battery alert thresholds from 1% to 40% in the app.
23. Can I monitor sensor status remotely? +
Absolutely. As long as the sensor is connected to WiFi, you can monitor it from anywhere using the Waggle App.
24. How often does the app update battery and network status? +
The status is updated every 8 hours.
25. Will the sensor work without WiFi? +
No. A stable WiFi connection is required for the app to receive and display data.
26. Can the sensor be used outside the RV? +
These sensors are designed for indoor use within your RV. Outdoor exposure is not recommended.
27. What kind of surfaces can the sensors stick to? +
They are compatible with most surfaces like wood, metal, plastic, tile, and drywall.
28. Can I remove and reattach the sensor if needed? +
Yes, but adhesive strength may reduce after removal. Use new adhesive pads if relocating.

Ordering

29. Where can I purchase the RV Smart Sensors? +
You can buy them directly from mywaggle.com, Amazon or through authorized online retailers.
30. What's included in the RV Smart Sensor package? +
For the RV Door Sensor: main sensor unit + magnetic contact strip. For the RV Water Leak Sensor: sensor unit + magnetic backing + water leak probe. The Leak Sensor can also be used as a door sensor by removing the probe.
31. Can I buy the RV Door Sensor and Water Leak Sensor as a bundle? +
Yes, we offer a combo pack that includes both sensors for complete RV safety and convenience.
32. Is the Waggle App free to use with the sensor? +
Yes, the Waggle Pet App is free to download and use with all RV Smart Sensors.
33. Do I need a subscription to receive alerts or monitor my sensor? +
No subscription is needed. You'll get real-time alerts, 24/7 monitoring, and access to 30-day history - all included.
34. Is there a discount for buying multiple sensors? +
Yes. Check the website for bundle deals or ongoing promotional offers to save on multi-sensor purchases.
35. Can I track my order after purchase? +
Yes. Once your order ships, a tracking link will be emailed to you.
36. How long will delivery take? +
Standard shipping typically takes 3-7 business days, depending on your location.
37. Do you ship internationally? +
Currently, Waggle ships within the United States. For other regions, check availability on Amazon or contact support.
38. What's the return policy? +
You can return your product within 30 days of delivery if it's unused and in original packaging. Visit the returns page for more details.
39. What warranty is provided with the sensor? +
All RV Smart Sensors come with a 1-year limited warranty covering manufacturing defects.
40. Can I cancel or change my order after placing it? +
Yes, if your order hasn't shipped yet. Please contact Waggle Support as soon as possible.
41. Can I gift the RV Smart Sensor to someone? +
Absolutely! Many customers gift these sensors to fellow RVers or pet owners. Just enter their shipping details at checkout.
42. Who can I contact for order-related questions? +
For any order inquiries, reach out to support@mywaggle.com
Door Sensor
Download Guide View the Guide
Water Leak Sensor
Download Guide View the Guide
Setup your Monitor
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Waggle Pet Monitor subscription plans

Welcome to the Waggle Pet Monitor subscription plans Page! We’re thrilled to bring you an innovative, pet-safe monitoring solution to ensure your pet’s well-being wherever you are. Below is a detailed look at our subscription plans, terms, and essential features that help you stay informed and worry-free about your pet’s safety.

Wag Plan

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Terms & Conditions

General Terms

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Refund Policy

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Account Management

  • subscription plans can be managed directly through the Waggle App.
  • If you choose to delete your Waggle account, future renewals will cease; however, no refunds will be issued for any remaining subscription plan period unless canceled within the eligible refund window.

For more information about the features and functionality of Waggle pet monitor, please visit the Waggle pet monitor page. If you have any questions, check out our comprehensive FAQ or contact our customer support team for assistance. Thank you for choosing Waggle Cam Pro for monitoring and interacting with your beloved pets! We're here to ensure a seamless experience every step of the way.

Upgrade/Downgrade plan

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