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Pet Monitor
FAQs
User Guides
Setup Videos
Networks Plans
Most Popular
1. Where do I install the monitor for optimal Cellular / GPS signal reception?
Install the monitor in an open area inside your RV, car, or home - ideally near a window or where it has a clear line of sight to the outdoors/sky but not directly facing sunlight. Avoid placing it inside enclosed compartments/closets or behind metal surfaces, as these can interfere with cellular signal reception and may also cause temperature errors. Also please make sure the pet monitor front face(where the temperature sensor is located) is not directly facing sunlight to avoid false high temperature alerts.
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2. How do I install the monitor for accurate temperature readings?
Install the monitor in a dry, well-ventilated area away from direct sunlight, vents, or heating/cooling sources. Placing it near air conditioners, heaters, or windows exposed to sunlight may cause temperature readings to be inaccurate and may accumulate dust/lint in the sensor cavity on the pet monitor and result in inaccurate readings.
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3. Can I use any USB cable/adapter to charge the product?
For best performance and safety, we recommend using only the USB cable and adapter provided with your Waggle Pet Monitor. Using other USB or incompatible or low-power chargers/poor cables may result in slower charging or product malfunction. Waggle guarantees performance only when used with the supplied accessories and the product warranty becomes void due to damages caused by third party accessories including chargers/cables.
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4. Why is my pet monitor showing a different temperature compared to another thermometer?
Waggle Pet monitor uses a high-quality Swiss made temperature & humidity sensor and every Waggle Pet monitor is factory calibrated to +/- 1 Deg C (+/- 2 Deg F ) accuracy referenced to NIST. Thermostats vary widely in terms of temperature accuracy and temperature errors of more than +/- 2F are common. The other common reasons for the difference between your thermostat and the pet monitor reading maybe they are located at different areas of the room. For a fair comparison, ensure both are placed next to each other and even then, there may be a difference of 4F or more based on the quality/accuracy of the reference meter.
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5. Why does my monitor not get any signal even though my cell phone has coverage?
Though today's cell phones also use the 4G cellular signals, they are of a different variety and frequency than the one used by Waggle pet monitor. Waggle pet monitor uses 4G CatM1 while cellphones use 4G Cat4 or higher. While most of the times, a given location would have both signals available, there are locations, where your cell phone 4G signal maybe available, but the 4G catM1 signal may not be available or poor. If this happens, try relocating the pet monitor closer to a window or door and ensure there are no obstructions and reset/restart the monitor. This should most likely resolve the issue. If it persists please contact our support team and they can help with other options.
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Installation / How it works
6. How to register the Waggle Pet Monitor with the new super app?
Charge your Waggle Pet Monitor for 7-8 hours until the LED turns from red to green.
Press and hold the button located below the display until the device is on.
Download & install the 'Waggle Super App' from the Play Store or App Store.
To Register your Waggle Pet Monitor:
STEP 1: Open the App
STEP 2: Click 'Register Product'
STEP 3: Scan QR code
STEP 4: Enter the details
STEP 5: Click 'Register'
STEP 6: Once the registration is successful, select 'Claim Warranty'
STEP 7: To receive alerts, choose the suitable plan and select 'Activate'
Note: It will take 24-48 hours to activate your Waggle Pet Monitor once you purchase the subscription.
Press and hold the button located below the display until the device is on.
Download & install the 'Waggle Super App' from the Play Store or App Store.
To Register your Waggle Pet Monitor:
STEP 1: Open the App
STEP 2: Click 'Register Product'
STEP 3: Scan QR code
STEP 4: Enter the details
STEP 5: Click 'Register'
STEP 6: Once the registration is successful, select 'Claim Warranty'
STEP 7: To receive alerts, choose the suitable plan and select 'Activate'
Note: It will take 24-48 hours to activate your Waggle Pet Monitor once you purchase the subscription.
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7. How do I turn on/off my Waggle Pet Monitor?
To turn it on, press and hold the button located below the display for approximately 3 to 5 seconds until the device wakes up. To turn off the device, press and hold the button for about 5 seconds until the display shows "shut down."
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8. How can I check the status of my Waggle Pet Monitor?
The status of the device, including real-time data on temperature, humidity, and AQI, can be viewed through the Waggle app. Navigate to the "Dashboard" section within the app to see all current readings and history.
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9. How to register more than one Waggle Pet Monitor to the app?
Open the app.
Tap "Add product" on the home page.
Select the product.
Scan the QR Code at the back of your Waggle Pet Monitor and enter the details.
Click "Register".
Once registered, select "Claim Warranty".
Choose a plan and select "Activate".
Note: Activation takes 24-48 hours.
Tap "Add product" on the home page.
Select the product.
Scan the QR Code at the back of your Waggle Pet Monitor and enter the details.
Click "Register".
Once registered, select "Claim Warranty".
Choose a plan and select "Activate".
Note: Activation takes 24-48 hours.
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10. What alerts will Waggle Pet Monitor send?
Temperature Alerts, Humidity Alerts, RV Power Loss/Recovery Alerts, Low Battery Alerts, Geofence Alerts, Network Alerts, Air Quality & CO2 Alerts.
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11. Where do I install the monitor for optimal Cellular / GPS signal reception?
Install near a window with clear view of the sky. Avoid enclosed compartments or metal surfaces. Ensure the temperature sensor is not in direct sunlight.
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12. How do I install the monitor for accurate temperature readings?
Install in a dry, ventilated area away from direct sunlight and HVAC sources. Avoid dust/lint accumulation near the sensor.
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13. Can I use any USB cable/adapter to charge the product?
Use only the provided USB cable and adapter for best performance. Using incompatible chargers may cause malfunction or void warranty.
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14. Why is my pet monitor showing a different temperature compared to another thermometer or my thermostat?
Waggle uses a factory-calibrated Swiss sensor. Thermostat variations and placement differences can cause discrepancies.
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15. Why does my monitor not get any signal even though my cell phone has coverage?
Waggle uses 4G CatM1 which differs from phone networks. Try moving near windows or restarting the monitor. Contact support if unresolved.
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16. How do I restart the pet monitor?
Press and hold the power button for 10 seconds to turn off. Press again to turn it back on.
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17. How long does the battery last on a single charge?
Battery lasts 4-6 days under normal usage. Charge fully before travel.
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18. How do I know if the device is charging?
A blinking blue LED means charging. Solid blue (or off) means fully charged.
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19. How can I tell if my monitor is connected to the network?
LED indicators show connection. Use the app to confirm real-time connectivity.
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20. Can the pet monitor be used outside of the U.S.?
Waggle is optimized for U.S. networks. Usage abroad may be limited. Contact support for compatibility.
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21. Can I charge the Waggle Pet Monitor using my car charger?
Yes, using a 12V input/5V output car charger is supported.
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22. What is the battery life of Waggle Pet Monitor?
Lite/PRO models: 4-6 days.
PRO+Air model: 24 hours (should remain plugged in).
PRO+Air model: 24 hours (should remain plugged in).
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23. Will I get an alert if the Waggle Pet Monitor runs out of battery?
Yes, youll get a low battery alert via SMS/email (based on subscription).
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24. Will I get an alert if there is a power outage in my RV/Home?
Yes, it sends a Power Loss Alert when unplugged while ON.
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25. How can I extend my Waggle Pet Monitor's battery life?
Use Low Power or Ultra Low Power mode in the app. Contact support for more customization.
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26. What are the battery modes available and how do they affect battery life?
Normal Mode (10 min updates, 24hr life), Low Power Mode (30 min, 36hr), Ultra Low Power (60 min, up to 5 days).
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In the App
27. How to change the frequency of Temperature Alerts?
Open the App > Pet Monitor > Settings > Alert Settings > Edit Temperature Frequency > Save.
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28. How to change the frequency of Power Loss Alerts?
Open the App > Pet Monitor > Settings > Alert Settings > Edit Power Loss Frequency > Save.
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29. How do I change the minimum and maximum alert temperature?
Open App > Pet Monitor > Dashboard > Edit Min/Max Temperature > Save.
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30. How to edit an existing email alert?
Open App > Pet Monitor > Settings > Alerts > Edit Email Alert > Save.
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31. How to add a new email address for alerts?
Open App > Pet Monitor > Settings > Alerts > Enable Email Alert > Add New Email > Save.
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32. How to edit your mobile number?
Open App > Pet Monitor > Settings > Alerts > Enable Text Alert > Edit Number > Save.
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33. How to add a new mobile number for alerts?
Open App > Pet Monitor > Settings > Alerts > Enable Text Alert > Add Number > Save.
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34. How to remove an existing mobile number?
Open App > Pet Monitor > Settings > Alerts > Add Alternate Number > Remove Existing > Save.
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35. How do I enable and disable all alerts?
Open App > Pet Monitor > Settings > Alerts > Toggle Alerts.
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36. How to change the temperature unit?
Open App > Pet Monitor > Settings > Temperature Unit > Choose °C or °F.
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37. What is the Last Reporting Interval?
The device reports every 10 mins by default. You'll receive instant alerts when conditions change.
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38. Will I receive alerts for temperature breaches if my alert frequency is set to 2 hours?
Yes, alerts are triggered instantly on threshold breach regardless of the alert frequency setting.
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39. How do I edit my pet's profile and picture?
Open App > Pet Monitor > Settings > Edit > Choose/Edit Picture > Done.
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40. How can I calculate the Heat Index myself?
Use this formula: HI = c1 + c2T + c3R + c4TR + ... (from Weather.gov).
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41. What do the different colors mean on the homepage temperature area?
Blue: Below range
Green: Normal
Red: Above range.
Green: Normal
Red: Above range.
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42. How to toggle between multiple Waggle Pet Monitors in the app if I have more than one?
Open App > Pet Monitor > Tap profile image > Select device to switch between monitors.
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43. How can I delete my Waggle account?
Open App > Profile > Delete Account > Submit reason > Done. You'll get a confirmation call from support.
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Setup your Monitor
Peel, place, and power upβitβs that simple. Keep it plugged in for power alerts.
Monthly
$24.99
Flexi Half Yearly
$119
Yearly
$199
2 Year
$299
Waggle Pet Monitor Network Plans
Welcome to the Waggle Pet Monitor Network Plans Page! Weβre thrilled to bring you an innovative, pet-safe monitoring solution to ensure your petβs well-being wherever you are. Below is a detailed look at our Network plans, terms, and essential features that help you stay informed and worry-free about your petβs safety.
Wag Plan
The Waggle Pet Monitor tracks temperature and humidity, sending real-time alerts to your smartphone if conditions become unsafe for your petβno Wi-Fi needed.
Terms & Conditions
General Terms
- All Network Plans begin on the purchase date and will automatically renew based on the chosen plan.
- You may cancel your Network Plan at any time through the Waggle App.
Refund Policy
- Wag Plan: If you cancel within 7 days of your purchase or renewal date, you are eligible for a prorated refund.
- Monthly Plans:If you cancel within 24 hours of purchase or renewal, you are eligible for a refund.
- Cancellations made outside of the eligible refund periods will not receive a refund. The Network Plan will remain active until the end of the current billing period and will then expire without renewal, ensuring no further charges.
Account Management
- Network Plans can be managed directly through the Waggle App.
- If you choose to delete your Waggle account, future renewals will cease; however, no refunds will be issued for any remaining Network Plan period unless canceled within the eligible refund window.
For more information about the features and functionality of Waggle pet monitor, please visit the Waggle pet monitor page. If you have any questions, check out our comprehensive FAQ or contact our customer support team for assistance. Thank you for choosing Waggle Cam Pro for monitoring and interacting with your beloved pets! We're here to ensure a seamless experience every step of the way.
Upgrade/Downgrade plan
- Customers can switch to a different plan at any time. If you upgrade, any additional charges will be calculated on a pro-rata basis. If you downgrade and have an excess balance, it will be added as credits, which will automatically apply to future renewals.
- Once you switch to a new plan, returning to the previous plan wonβt be possible. However, you can choose any currently available plan of equivalent value.
