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Frequently Asked Questions

1Billing & Network Plan
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  1. Can I cancel my network plan at any time?

    Yes, you can cancel your subscription at any time. However, please note that the service will continue until the end of your current billing cycle.

  2. Can I use my cellular account for a network plan?

    No, you cannot link your existing cellular account to a Waggle Pet App subscription. Waggle Pet Monitor comes with built-in Verizon 4G data, which cannot be changed.

  3. Where can I purchase a network plan?

    You can select and purchase your subscription plan directly within the app while activating your Waggle Pet Monitor.

  4. Can I cancel my network plan using the App?

    Yes, you can cancel your subscription directly through the app.

  5. Do device purchases include a network plan?

    No-network plans are sold separately for devices requiring cellular service.

  6. When does my network plan activate?

    Combo orders activate the plan 5 days after your order is placed.

  7. Can I cancel my network plan?

    Yes-you can cancel anytime through the app or via support. Plans stay active until the end of the billing period.

2Shipping & Tracking
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  1. How can I track my order?

    Once shipped, you'll receive an email with a tracking number and a link to monitor delivery. You can track the order from the App using your order ID and the email used at the time of placing the order.

  2. What's the estimated delivery time?

    Standard shipping usually takes 3-7 business days, depending on your location and product.

  3. My delivery was delayed. What now?

    Delays may occur due to high demand or logistics issues. You can track your order in the App using the order ID and the email used at the time of purchase.

  4. How long does shipping take after placing an order?

    Standard shipping typically takes 3-5 business days. You'll receive a tracking number once your order ships.

  5. My order hasn't arrived yet. What should I do?

    You can track the order from the App using your order ID.

  6. Can I change my shipping address after placing an order?

    Contact us within 1 hour of placing an order. Orders get shipped in 4-6 hours after being placed. Once shipped, we cannot change the delivery address.

  7. Why is there a delay with my order?

    Delays can occur due to high demand, inventory issues, or carrier disruptions. You can track your order status from the App by entering the order ID and the email used at the time of placing the order.

3Ordering
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  1. Is there a bulk order discount available?

    Yes, we offer discounted pricing for bulk purchases. Please contact us directly to receive a customized quote.

  2. How can I track my order?

    Once you place the order, the tracking number will be sent to you via email. Alternatively, you can track your order through your Waggle app account:
    - Go to your profile.
    - Select "Track Your Orders."
    - Enter your order number to view the latest status.

  3. Can I change or cancel my order after placing it?

    Yes, you can cancel your order within one hour of placing it by completing the cancellation request form included in your order invoice.

  4. What should I do if I receive a damaged product?

    If your order arrives damaged, please contact our customer support team immediately for assistance with a return or exchange.

  5. What is the delivery time for an order?

    Orders are typically delivered within 3 to 5 business days. Delivery times may vary based on your location.

  6. What payment methods do you accept?

    We accept all major credit cards, debit cards, PayPal, and other secure online payment methods for your convenience.

  7. Is there a warranty for the Waggle Pet Monitor?

  8. What is the return policy for the Waggle Pet Monitor?

    You may return the Waggle Pet Monitor within 21 days of purchase for a refund, in accordance with our return and refund policy. The product must be in its original condition and packaging.

  9. Can I modify or cancel my order after placing it?

    Yes-contact our Customer Delight team at 855-983-5566 within 1 hour of placing your order for assistance.

  10. What payment methods do you accept?

    We accept credit/debit cards, PayPal, Apple Pay, and other secure online options-available during checkout.

  11. Is bulk-order pricing available?

    Yes. Discounts are offered for bulk purchases-please contact support.

  12. Can I change my shipping address after ordering?

    Address updates must be made before shipment-contact support within 1 hour of placing the order. Once shipped, we can't change the address.

  13. I accidentally ordered the wrong product-what should I do?

    Reaching out to our support within 1 hour allows you to modify or cancel. Otherwise, follow our return process once the product is received.

  14. How do I apply a discount code?

    Enter your coupon at checkout before finalizing your purchase. Contact support if it doesn't apply.

4Returns and replacements
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  1. What is your return policy?

    You may return your Waggle Pet Monitor within 21 days of purchase for a refund. The product must be in its original condition and packaging.

  2. How do I initiate a return?

    Contact our support team at support@mywaggle.com to request a Return Material Authorization (RMA) before shipping the item back.

  3. Can I exchange a damaged or defective unit?

    Yes, if your product arrives damaged or is defective, please contact us immediately. We'l assist with a replacement as per our warranty policy.

  4. How long does it take to process a return or replacement?

    Once we receive your returned item, please allow 5-7 business days for processing. Replacements are typically shipped within 3 business days after approval.

  5. What is your return policy?

    You have 21 days from shipment to return a product for a refund (excludes shipping/restock fees).

  6. How do I initiate a return?

    Please send an email at support@mywaggle.com and our team will assist.

  7. Who pays for return shipping?

    Waggle will provide a prepaid return shipping label for your convenience. However, please note that the shipping charges will be deducted from your refund amount once the return is processed.

  8. How long does it take to receive my refund?

    After processing, it typically takes up to 3 business days for the refund to be credited to your original payment method, depending on your bank or payment provider.

  9. What if my product arrived damaged or defective?

    If your Waggle product arrives damaged or defective, please contact our support team as soon as possible.

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