Yes, you can cancel your subscription at any time. However, please note that the service will continue until the end of your current billing cycle.
No, you cannot link your existing cellular account to a Waggle Pet App subscription. Waggle Pet Monitor comes with built-in Verizon 4G data, which cannot be changed.
You can select and purchase your subscription plan directly within the app while activating your Waggle Pet Monitor.
Yes, you can cancel your subscription directly through the app.
No-network plans are sold separately for devices requiring cellular service.
Combo orders activate the plan 5 days after your order is placed.
Yes-you can cancel anytime through the app or via support. Plans stay active until the end of the billing period.
Once shipped, you'll receive an email with a tracking number and a link to monitor delivery. You can track the order from the App using your order ID and the email used at the time of placing the order.
Standard shipping usually takes 3-7 business days, depending on your location and product.
Delays may occur due to high demand or logistics issues. You can track your order in the App using the order ID and the email used at the time of purchase.
Standard shipping typically takes 3-5 business days. You'll receive a tracking number once your order ships.
You can track the order from the App using your order ID.
Contact us within 1 hour of placing an order. Orders get shipped in 4-6 hours after being placed. Once shipped, we cannot change the delivery address.
Delays can occur due to high demand, inventory issues, or carrier disruptions. You can track your order status from the App by entering the order ID and the email used at the time of placing the order.
Yes, we offer discounted pricing for bulk purchases. Please contact us directly to receive a customized quote.
Once you place the order, the tracking number will be sent to you via email. Alternatively, you can track your order through your Waggle app account:
- Go to your profile.
- Select "Track Your Orders."
- Enter your order number to view the latest status.
Yes, you can cancel your order within one hour of placing it by completing the cancellation request form included in your order invoice.
If your order arrives damaged, please contact our customer support team immediately for assistance with a return or exchange.
Orders are typically delivered within 3 to 5 business days. Delivery times may vary based on your location.
We accept all major credit cards, debit cards, PayPal, and other secure online payment methods for your convenience.
You may return the Waggle Pet Monitor within 21 days of purchase for a refund, in accordance with our return and refund policy. The product must be in its original condition and packaging.
Yes-contact our Customer Delight team at 855-983-5566 within 1 hour of placing your order for assistance.
We accept credit/debit cards, PayPal, Apple Pay, and other secure online options-available during checkout.
Yes. Discounts are offered for bulk purchases-please contact support.
Address updates must be made before shipment-contact support within 1 hour of placing the order. Once shipped, we can't change the address.
Reaching out to our support within 1 hour allows you to modify or cancel. Otherwise, follow our return process once the product is received.
Enter your coupon at checkout before finalizing your purchase. Contact support if it doesn't apply.
You may return your Waggle Pet Monitor within 21 days of purchase for a refund. The product must be in its original condition and packaging.
Contact our support team at support@mywaggle.com to request a Return Material Authorization (RMA) before shipping the item back.
Yes, if your product arrives damaged or is defective, please contact us immediately. We'l assist with a replacement as per our warranty policy.
Once we receive your returned item, please allow 5-7 business days for processing. Replacements are typically shipped within 3 business days after approval.
You have 21 days from shipment to return a product for a refund (excludes shipping/restock fees).
Please send an email at support@mywaggle.com and our team will assist.
Waggle will provide a prepaid return shipping label for your convenience. However, please note that the shipping charges will be deducted from your refund amount once the return is processed.
After processing, it typically takes up to 3 business days for the refund to be credited to your original payment method, depending on your bank or payment provider.
If your Waggle product arrives damaged or defective, please contact our support team as soon as possible.